SOC Analyst I - 1924 - KeyLogic Systems

Position: SOC Analyst I
Location: Albuquerque, NM
Salary Range: $21.00 - 26.00 per hour
Clearance: Clearable to Q

This is a (SOC) Systems Operation Center Analyst I position within the Enterprise Continuity & Operations Management Team supporting a world class Department of Energy laboratory.  The organization’s overall mission is to ensure continuity and operational excellence across IT services.  They achieve this by developing and maintain a comprehensive, end-to-end view of operational IT services, Utilzing IT Service Management (ITSM) tools and best-practice ITIL processes, they drive continuous improvements in IT Service Management.

The SOC provides 24x7x365 monitoring of IT resources to quickly detect and respond to issues, minimizing downtime and impact on operations and projects. It monitors thousands of classified and unclassified computing elements, using a suite of Monitoring Tools to analyze conditions and detect issues such as application outages, router interface loss, slow web response times, and server resource thresholds. The SOC team initiates quick responses to events, minimizing potential damage or loss of service while keeping customers informed.

Multiple shifts:
• Day Shift: 6:30 a.m. – 3:00 p.m.
• Swing Shift: 2:30 p.m. – 11:00 p.m. (This position will be assigned to the swing shift)
• Mid Shift: 10:30 p.m. – 7:00 a.m.

Responsibilities:

• Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
• Maintain effective and efficient adherence to the Event Management Process.
• Review system and application logs and verify completion of scheduled jobs, including system backups.
• Analyze network and server resource consumption and control user access.
• Answer incoming problem calls from customers and internal sites and resolve associated tickets.
• Write incident reports and document events.
• Follow procedures, provide updates, ask questions, take action, and follow up on missing, incomplete, or unresolved issues.
• Observe and control the status and performance of system components, servers, and network facilities.
• Complete hourly stewardship walkthroughs of data center.
• Provide after-hour support to the Corporate Computing Help Desk (CCHD).
• Perform other duties as assigned.

 Qualifications:

• Education/Experience – HS with 2 years of relevant experience
• Must be a US Citizenship
• Maintain a U.S. Department of Energy Q security clearance.

Required Skills:

• Proficient with MS Word, Excel, Outlook, and PowerPoint.
• Experience with ServiceNow or a similar ticketing system.
• Strong verbal and written communication skills.
• Analytical skills

Desired Skill:

• Networking Experience