SURGERY SCHEDULING COORDINATOR - Baptist Health Care

This position is responsible for scheduling patients for Surgical Services procedures within the Baptist Health Care System. The primary role of this position includes scheduling via phone, faxes and electronic orders received through scheduling software from the ordering Physician’s office.   Adheres to and ensures all of Baptist’s surgical guidelines are followed when scheduling surgery cases.  Additional responsibilities include maintaining the surgery schedule, processing surgery reschedules and cancellations, compressing the schedule, and scheduling other Outpatient Diagnostic procedures as it relates to the procedural areas.  Responsible for providing excellent customer service to patients, physicians’ office staff, physicians and ancillary service departments. Coordination with insurance verification and precertification team and other related patient access teams is required.

The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.

• High School Diploma or General Education Degree required; Medical Terminology or equivalent course or 2 year minimum surgical services experience
• Six (6) months of relevant healthcare revenue cycle experience (scheduling, patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, or coding) is required.  Six (6) months of healthcare customer service experience or scheduling preferred.
• Must be able to demonstrative the following: Medical Terminology, Written communication skills, Verbal communication skills, Coding, Specific applications to use PC applications to achieve work goal, Office applications: email, fax module, scan PDF, Fast paced work environment, Meeting deadlines, Organized, Time management, Conforming to standards, Phone customer service, Scheduling services, Registration, Work well with other departments to achieve goal, Interpreting insurance coverage and reimbursement, Patient privacy, Coordination patient needs with various service levels, Works well within a team structure.