Safe Alliance - Hotline Advocate Supervisor - Ascend Nonprofit Solutions

Essential Duties and Responsibilities

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by:

• Using a trauma-informed, client-centered approach to:
  • As applicable, provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals via the hotline and chat feature.
  • Provide parent support and education to callers, focusing on needs of entire family.
  • Ensure coordinated client care with key community partners.
  • Act with client in mind and work to meet client's needs and expectations to the extent possible.
  • Manage client and stakeholder complaints and grievances.
  • Assist with cross-program coordination and collaboration with staff to ensure all client and program's needs are met.
• Administration
  • Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge and Timeforce.
  • Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.
  • Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
  • Recruit, select, and evaluate staff.
  • Provide primary supervision, direction, training, support and coaching of assigned staff through regular communication, timely performance management, and oversight.
  • Ensure that employee time is entered into timekeeper system accurately and approve timesheets according to established deadlines.
  • Ensure Hotline program coverage in partnership with Hotline Volunteer Coordinator and Director of Hotline.
  • Manage staff complaints and grievances.
  • Ensure the delivery of quality services through clear program procedures and guidelines.
  • As assigned, support agency and program with creating/maintaining budget, policies, and procedures.
• Stewardship
  • Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
  • Participate in community meetings and committees as assigned by supervisor.
  • Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
  • Work with assigned staff to identify program development opportunities and implement new program services.
  • Facilitate New Employee Orientation and volunteer training as needed.
• Professional Development
  • Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
  • Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
• Contribute to agency effectiveness by performing other duties as assigned.
• Core Competencies
  • Demonstrate all agency competencies.
  • Demonstrate the position agency competencies:
    • Coaching
    • Managing Work
    • Developing Others
    • Initiative
    • Team Leadership
    • Client Focus

Education and/or Work Experience Requirements

• Requirements: High School Diploma, GED, or Equivalent Experience
• Preferences: Experience working with victims or experience in human services.
• Language: Spanish-speaking preferred

Physical Requirements

• Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, twist, carry, push, pull or otherwise move objects, including the human body.
• Ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment.
• Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must have access to transportation that allows them to meet all job requirements in a timely fashion. Position may require staff to work outside of the typical work hours as the agency provides services 24/7.

No calls, emails, or visits please. For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.