Sales Coordinator - Snow King Resort

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

About Your Role

The Contract Sales Coordinator plays a vital role in managing sales leads and ensuring the seamless operation of room accommodations for airline and tour business. This position requires strong organizational skills, attention to detail, and a commitment to delivering exceptional guest service. The coordinator will input data for room nights, assist in hotel administrative functions, generate reports, and manage guest amenities.

What You'll Do

  Sales Lead Management:

• Receive and qualify incoming sales leads for group bookings.
• Communicate effectively with potential clients to gather requirements and provide information on available accommodations.

  Data Input and Management:

• Accurately input and maintain data related to room nights for airline and tour business bookings.
• Ensure that all information is up-to-date and reflects current inventory and availability.
• Works closely with Conference Services, Adventure Center and F&B outlets on the contracted banquets for these tours.
• Assists accounting in the billing of the contracted business
• Managing the contracts for the bus tours to ensure cut off dates are accurate and that the rooming lists are inputted in a timely manner
• Generate and distribute the Bus tour resumes to operations

  Reporting:

• Generate and analyze reports related to group bookings, occupancy rates, and revenue performance.
• Provide insights and recommendations based on data analysis to enhance operational efficiency.

  Guest Services:

• Assist in maintaining high standards of guest service by coordinating amenities and special requests for group clients.
• Respond to guest inquiries and resolve issues promptly, ensuring a positive experience for all guests.

  Administrative Support:

• Support hotel administrative functions, including the preparation of contracts and agreements for contract bookings.
• Collaborate with various departments to facilitate smooth operations and enhance guest satisfaction.

  Collaboration:

• Work closely with the sales team and other hotel staff to ensure alignment on contract bookings and special requests.
• Participate in team meetings and contribute to strategic planning for group sales initiatives.

What You'll Love About Us

Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our community to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:

• Retirement: 401(k) plan with employer matching
• Healthcare: Medical, dental, vision, and mental wellness coverage
• Life insurance: Group life insurance through our partner
• Time off: Flexible PTO policy with floating holidays

More About Our Company

We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.

What You'll Need to Get the Job Done

• 2-3 years of work experience in sales and hospitality or customer service
• Outstanding customer service skills
• Ability to use CRM software or similar
• Proven experience in data entry
• Proven experience in group portfolio management
• Advanced skills in basic necessary industry software

What Will Make Us Really Love You

• Good written and verbal communication skills
• The ability to positively transform the customer experience
• A “can-do” attitude that creates win-win situations for all parties
• Follow through and an organized work approach