Sales Development Manager - TopView Sightseeing

The Sales Development Manager is responsible for sales of Private Charter Bus and Cruise Events (private client, corporate events, weddings/social celebrations, school groups, etc.) and Group Ticket sales, closing and up-selling assigned events through influential techniques and excellent customer service to increase sales and ensure successful events. This position reports to the Senior Director of Sales - Groups & Partnerships.

Spend the majority amount of time securing new corporate and group clients. Focusing on key NYC area industries: Financial, Media, Banking, Pharmaceutical, Fashion and Tech.

This role is for someone who can sell outbound to corporate decision makers in a large untapped marketplace. 

We are searching for an individual who brings to the table a start-up mentality since our company is rapidly scaling and focused on being competitive and innovative while challenging ourselves at every opportunity. If you are ready to build something big then you are the perfect fit!

TopView Sightseeing, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale. Powered by in-house technology, TopView Sightseeing creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. We are also planning to expand to Paris, Istanbul, San Francisco, and many other exciting locations.

Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually. As we experience this exceptional growth, we are seeking a dynamic and skilled sales professional to join our team as the Sales Development Manager for New York City.

Responsibilities:

● Respond to all inbound requests (from website and email) as assigned for Group Sales and Private Events within Service Expectation Guidelines
● Create and deliver accurate Sales Quotes to customers in a timely manner within Service Expectation Guidelines

• Sales Conversion - Successfully convert prospects to clients by conducting telephone sales calls to both new and existing guests, and using effective closing techniques
• Successfully upsell to higher value items
• Handle objections and resolve guest problems
• Meet goals as provided
• Lead Generation Network through current/past guests, build new pipeline/charter offerings to create new revenue opportunities with local businesses, schools, churches, corporations, tour and travel operators and conduct outbound call campaigns.
• Maintain organized and up to date documentation of all client communications in Zendesk
• Communicate and finalize all logistics of Charter Sales:
• Specific areas of event contracts for clear execution by service team; including but not limited to the event itinerary, menu and beverage program as applicable, guaranteed guest count, DJ, Photographer, etc.

Guest Service:

• Ensure prompt responses to all guest inquiries within Service Expectation Guidelines
• Ensure complete and accurate product details are communicated to Operations team to ensure proper product execution
• Follow up with customer within 24 hours after charter to further develop the account and to:
  • Thank client
  • Obtain feedback
  • Inquire about additional bookings
  • Get referrals Work with Manager of Group Sales to resolve all guest issues

Administrative:

• Use Zendesk Sell CRM system to effectively respond to all inbound sales inquiries and to accurately build database of customer details
• Use Zendesk CRM systems to effectively plan and manage sales activities and to track productivity of these sales activities
• Maintain organization through time management, setting priorities, and accurate paperwork
• Additional job duties as assigned. (To include of work hours as needed)

Qualifications:

• 3-5 years of outbound sales experience and partnership collaboration
• High energy and positive attitude.
• Strong data analysis skill-set.
• Strong interpersonal, organizational, and leadership skills.
• Ability to communicate orally and in writing in a clear and straight-forward manner.
• Self-starter with the ability to work in a fast-paced environment and make independent decisions.
• Intermediate ability to use Google Drive, docs, sheets, slides and Microsoft Office.
• Strong project management skills.
• Ability to travel internationally.
• Communicate effectively both verbally and in writing.
• Manage time and priorities effectively.
• Present ideas and recommendations in a professional, organized and logical manner.

Job Type: Full-time

• Pay: $85,000 per year plus commission

TopView Offers and Benefits:

• Highly competitive salaries
• Performance bonuses
• Health, dental, vision insurance
• Paid time-off
• Tour and entertainment discounts

Work Location: In person
#LI-Onsite

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