Sales and Installation Coordinator - Danco Comfort Services

Why Work With Danco:

What makes working with Danco different from other places? Danco is one of the few employers that has made the shift into 21st-century thinking. Sadly, most companies still focus on taking care of the customer while, behind the scenes, employees are treated as a cost rather than an asset.

Here, team members are viewed as valued assets who, when treated as such, can realize their true potential and make their career and impact more meaningful. How do we do this exactly? It starts with the general mindset we have: the belief that people want more out of their jobs than a paycheck. In addition to being paid what they are worth, people want growth and development, they want meaningful relationships (this includes time off to spend with their family), and they want meaning and contribution to their work. So that's how we operate.

We have a Vision for where we want to go and how we plan to get there, which we share with everyone. We have career paths laid out for team members with specific training objectives so people can be empowered to learn, grow, and make more for their families. We offer opportunities in meetings for each person to share ideas and participate in the growth and direction of the company. We offer flexibility when it comes to needing time off to be with family and take care of important things. Our team gets together several times a year to spend time with one another and improve work relationships.

We do all this and more to help people get the most from their careers. It all starts with having the right mindset and desire to want to be a part of something bigger than themselves. To learn more about us, please visit our website at: https://dancocomfort.prevueaps.com/jobs.

Benefits We Offer:

• Medical (70% coverage for employees)
• Dental
• Vision
• Long-term & Short-term Disability Insurance
• Up to 2 Weeks of Paid Vacation Accrued on Day One
• 6 Paid Holidays
• 401k with a 3% Company Match
• Career Path w/ Defined Pay Scales
• Company Uniform
• Paid Training Days
• Career Advancement Opportunities

Pay Rate: $19/hr to $24/hr depending on experience

Position Summary:

Are you passionate about customer service and keeping projects on track? Join our team as a Sales & Installation Coordinator, where you will act as the liaison between our customers, sales teams, and installation crews. In this role, you will be responsible for coordinating HVAC equipment sales, scheduling installations, dispatching, and ensuring that projects are completed smoothly and efficiently. Your ability to manage customer communication, schedule installations, and handle contracts will be key to ensuring our clients receive top-tier service. You will also be responsible for assisting with sales leads, following up with customers, and ensuring all necessary materials and details are ready for installations. Collaborating with both the sales and installation teams, you will be integral to the smooth delivery of projects.

Key Responsibilities:

• Coordinate and schedule HVAC equipment installations, working closely with customers and installation teams.
• Assist the sales team with customer follow-ups and closing sales leads.
• Manage communication between customers, the sales department, and installation crews to ensure a smooth process from sale to installation.
• Maintain and update the scheduling system and software database with current job statuses and project timelines.
• Address customer inquiries about equipment warranties, installation timelines, and sales contract details.
• Work closely with service managers to ensure installation resources are available and efficiently used.
• Dispatch service technicians to customers homes.

Work Hours: Monday to Friday 40 hours

Required Qualifications:

• High school diploma or equivalent
• 3+ years of experience in customer service, sales coordination, or project management
• Proficiency in MS Office and project management software
• Strong communication and organizational skills
• Highly detail-oriented with the ability to multi-task
• Ability to work in a fast-paced environment and coordinate multiple installations simultaneously

Hiring Process Steps:

• Application (you)
• 5-minute prescreen call (you + us)
• One-Way Video Interview (you)
• Assessment (you)
• In-Person Interview (you + us)
• Reference Checks (us)
• Decision and job offer (you + us)
• Background Check (us)