Sales Operations Analyst - BPO Services (Call Center) - Great Wolf Lodge Resorts

Job Summary: The Sales Operations Analyst for BPO Services analyzes sales performance, prepares reports, and recommends sales strategy improvements. Responsibilities include data collection, optimizing sales processes, and collaborating with Learning and Development to deliver training programs. The role supports data-driven decisions and partners with BPO leaders to meet sales targets through effective coaching and development strategies. This individual will report to the BPO Strategy and Operations Lead and can be located in either Great Wolf's Corporate Office located in Madison, WI or Chicago, IL. Both offices work on a hybrid schedule (M/F optional remote work, and T/W/TH in-office).

Responsibilities:

Data Collection, Analysis and Reporting:

• Align sales strategy with Revenue Management process.
• Gather and analyze sales data from various sources to identify trends, patterns, and opportunities.
• Monitor sales metrics and key performance indicators (KPIs) to evaluate sales performance.
• Prepare comprehensive reports and dashboards to communicate sales performance and insights to the sales team and senior management.
• Develop and maintain regular sales forecasts and projections.

Sales Process Improvement:

• Identify areas for improvement in the sales process and recommend solutions to enhance efficiency and effectiveness for all channels.

Support for Sales Strategy:

• Align with Revenue Management in the development and execution of sales strategies and initiatives.
• Provide analytical support for pricing strategies, product positioning, and promotional activities

Cross-Functional Collaboration:

• Work closely with other departments, such as CCC, Revenue Management, and Ancillary to align sales strategies with overall business goals.
• Provide analytical support for cross-functional projects and initiatives.

Performance Monitoring:

• Evaluate sales performance of sales and service agents through observation, and review of KPIs
• Identify areas of improvement and provide actionable feedback to enhance sales effectiveness.

Motivation and Engagement:

• Foster a motivating environment to encourage high performance and continuous learning.
• Recognize and celebrate individual and team achievements.

Required Qualifications:

• Bachelors degree in Business Administration, Marketing, Sales, or a related field.
• 5+ years of sales experience, including 2+ years in a coaching or training role within a BPO or similar environment.
• 2+ years of experience in sales analysis or similar role within the BPO industry or Contact Centers.
• Strong understanding of sales processes and techniques.
• Excellent communication, presentation, and interpersonal skills with a proven ability to inspire, motivate, and develop others.
• Proven ability to lead and manage BPO teams
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Proficiency in CRM software and sales analytics tools; detail-oriented with strong organizational and time management skills.
• Ability to be based out of our Chicago Corporate Office, located in River North, Chicago. The office is currently on a hybrid schedule (M/F optional work remotely, T/W/TH in-office)