Sales Operations Analyst - Brightspeed

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Brightspeed is looking for a driven, creative, and energetic Sales Operations Analyst to join our Brightspeed Business Team! As Sales Operations Analyst you will report directly to the Manager, Revenue Operations Technology.  

As Sales Operations Analyst You Will Have the Following Responsibilities: 

• Become a subject matter expert on Brightspeed sales operations technology and systems 
• Serve as point of contact for field escalations when systems aren’t functioning as expected 
• Troubleshoot issues, partner with IT, Finance, Operations, and Offer management to resolve issues 
• Identify training and process gaps, and generate plans to address 
• Establish and govern key areas within the enterprise data strategy and account governance plan, including prioritization of critical data and development of key data capabilities and domains. 
• Support business areas and corporate functions in understanding and realizing the benefits of governing and managing their data. 
• Lead and participate in relevant data governance and management forums. 
• Raising data quality and performance levels within our business group. 
• Understand key data and processes, and complete analysis of customers and product portfolios within our business group. 
• Implement methods and procedures for monitoring projects and/or results to inform management. 

WHAT IT TAKES TO CATCH OUR EYE: 

• Associates or Bachelor's degree in Business, or a related field 
• 5+ years of experience in Sales Operations 
• Daily experience with Salesforce.com  
• Extensive experience with working with sales  
• Plus for telecom experience  
• Highly Technical; Experience managing systems and systems requirements  
• Excellent written and verbal communication skills. 
• Proven ability to effectively manage relationships with key stakeholders, both internal and external. 
• Able to work in a fast-paced environment, and work collaboratively 
• Self-starter and problem-solver. Nothing can hold you back! 
• Strong analytical skills with the ability to create meaningful reports 

#LI-AK1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice