Sales Operations Analyst - NetScout

Description:

Sales Operations Analyst

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.

We are Guardians of the Connected World.  We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 35 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

Position Summary

The Sales Operations Analyst is a centralized resource to help maintain accuracy in the Salesforce.com tool, lead user adoption, and assist leadership with actionable analytics.  This role is accountable for ownership of the Salesforce.com tool which consists of; user management, data quality, daily user support, project/enhancement management, ongoing training, management of system security and many ad hoc functions.

Essential Duties and Responsibilities:

Data Integrity and Management:

• Maintain the integrity and accuracy of data in Salesforce.com, including:
  • Customer Master Data Quality
  • Product Integrity
  • Duplicate Record Management
  • Opportunity Quality Control
  • Reporting
  • User Management
  • Support Controls for Integrations with Oracle

 

Daily User Support:

• Manage the central support mailbox for over 650 users.
• Escalate issues to the Sales Automation Manager when necessary.
• Provide training for all new hires.

 

Project/Enhancement Management:

• Gather and Analyze Business Requirements from various cross-functional groups 
• Work with Manager to formulate systematic solution 
• Work cross functionally to drive operational solutions 
• Clearly communicate requirements to IT developers and thoroughly test solution in Sandbox environment 
• Create detailed “How To” documentation and train sales users on new functionality to gain user adoption 
• Proactively look for areas of process improvement 

 

Lead Management:

• Assist the Marketing team with lead routing and visibility issues.
• Prepare annual lead routing rules based on the Fiscal Year Sales Organization setup.

 

Basic Qualifications/Skills:

• Bachelor’s degree in business, Finance, or a related field is required.
• Minimum of 3-5 years of experience working in sales analytics or sales operations.
• At least 2 years of Salesforce.com experience is required.
• Finance experience is a plus.
• Quick learner with excellent computer application skills and the ability to learn and apply new applications.
• Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines.
• Strives and drives for results with a strong desire to contribute.
• Strong interpersonal and communication skills, both oral and written.

 

Preferred Qualifications/Skills:

• Salesforce.com certification is preferred.

 

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:

• Generous vacation package
• Equity
• Matching 401k plan
• Tuition reimbursement
• Attractive medical and dental coverage options
• Domestic partner benefits
• Health and Dependent Care spending accounts and Health Savings Account options
• Life and Disability Benefits
• Volunteer Time Off, Matching Charitable Gifts

 

NetScout Systems, Inc. is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

Location: MA - Westford
Activation Date: Wednesday, October 23, 2024
Expiration Date: Wednesday, January 1, 2025