Sales and Operations Coordinator - z-PAX LLC
Manalapan, NJ
About the Job
Who We Are
We are a fast-paced and rapidly growing company in the SaaS industry, dedicated to revolutionizing the long-term care industry with our innovative software solutions. Our mission is to streamline reimbursement operations and optimize reimbursement and compliance through cutting-edge technology.
Who You Are
We are seeking a dynamic and organized Sales and Operations Coordinator to join our team. This role is essential in driving our sales process and supporting the COO with day-to-day operations. The ideal candidate will have some SNF Medicaid Case-Mix Index (CMI) and Medicare PDPM clinical reimbursement experience in the long-term care industry, a knack for multitasking, and a detail-oriented mindset. You will play a pivotal role in managing and tracking projects, overseeing the flow of our services to customers, and ensuring that our operations run smoothly.
What You'll Do
Key Responsibilities:
- Sales Support:
- Perform sales calls and product demonstrations virtually, presenting our SaaS solutions to potential clients.
- Assist in the development and execution of sales strategies to drive growth.
- Maintain and update CRM systems, tracking leads, and managing customer interactions.
- Operations Support:
- Assist the COO with daily operational tasks, ensuring the smooth flow of business processes.
- Manage and track various projects, ensuring they are completed on time and within scope.
- Oversee the flow of the company’s services to customers, ensuring a high level of customer satisfaction.
- Assist with new customer account set-up, including the creation of profiles and provisioning of users.
- Customer Relationship Management:
- Develop and maintain strong relationships with clients, understanding their needs and ensuring our services meet their expectations.
- Act as a liaison between the sales team, operations, and clients to ensure seamless communication and service delivery.
- Software Learning & Adaptation:
- Quickly learn and adapt to our SaaS platform, becoming proficient in its use to support both sales and operations.
- Provide training and support to clients on the use of our software.
What You Bring
- Experience:
- Some clinical reimbursement experience with Medicaid CMI and Medicare PDPM in the skilled nursing facility industry is required.
- Previous experience in a sales or operations role, particularly in a startup environment, is a plus.
- 3+ years of experience is preferred.
- Skills:
- Ability to multitask and prioritize in a fast-paced environment.
- Highly organized and detail-oriented.
- Strong communication and interpersonal skills.
- Proficiency in learning and using new software platforms.
- Ability to perform sales presentations and calls both in person and virtually.
- Education:
- Bachelor's degree required
- Other Requirements:
- Willingness to travel as needed (limited travel involved).
- Hybrid role
- A proactive, can-do attitude with the ability to work independently and as part of a team.
What We Offer
Salary Range $80k-$100k depending on experience.
- Benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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