Sales Order Administrator - LanceSoft Inc

Orlando, FL 32822

About the Job

Job Title: Sales Order Administrator
Job Duration: 04 months
Est. Pay Range: $20.00- $22.00 USD Per Hour
Work Type: Onsite

Responsibilities:

Runs MRP and generates replenishment orders.
Monitors inventory utilizing and Customer inventory tracking systems.
Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
Collaborates with any required internal areas as needed to ensure on time delivery and support customer satisfaction and service level metrics.
Coordinate with purchasing to expedite AOG/Critical customer orders.
Work with customers and QA for C of C authorization approval when does not have PMA (Parts Manufacturing Authority) for a part.
Acts as Company to Customer liaison in areas requiring customer communications including order administration and invoice management.
Properly identifies loan and exchange core returns and ensures the return of owned equipment back to the appropriate inventory locations.
Ensures the customer master database is updated regarding changes to customer contact, invoicing and shipping information.
Compiles reports such as (but not limited to): Consumption, Forecast, Critical Shortage (from Customer)
Issues credit/debit memos in coordination with direction from Finance.
When circumstances support, requests authorization from Finance to ship if a customer is blocked due to late payments or financial risk.
Identify and assess customers’ needs to achieve satisfaction
Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.
Participates in daily meetings and customer conference calls and provides reporting as appropriate
Generates Sales Orders, Push Orders and Stock Transport Orders
Conducts self in a way to ensure excellent customer service
AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services.
Off hours support as required by business to support customers
Other duties as assigned by team leader

Working knowledge of Outlook, Word and Excel (including Pivot Tables, Conditional Formatting, Formulas and Basic Charts)

Education

High School graduate or General Education Development (GED) diploma with minimum of 2 years’ in at least one of the following:
Certification/associate’s degree
Direct Customer Service
Electronics
Sales
Materials warehousing using an ERP system

Source : LanceSoft Inc

Sales Order Administrator - LanceSoft Inc

Orlando, FL 32822

About the Job

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