Sales Order Administrator - Tailored Management

Position Details
Exciting opportunity to join a multinational company that designs and builds electrical systems and provides services for the aerospace, defense, transportation and security markets!

Job Title: Sales Order Administrator
Shift: Standard Office Hours
Location: 7415 Emerald Dunes Drive, Orlando, FL 32822
Pay Rate: $22/hr. on W2.
Contract Length: 4 months.
*Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*

Job Description:

• The Sales Order Administrator is responsible to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

• Acts as a point of contact between assigned customers and Avionics, Inc. regarding spares management activity.
• Commits to customer orders and requirements for material based upon customer contracts and department guidelines.
• Runs MRP and generates replenishment orders.
• Monitors inventory utilizing and Customer inventory tracking systems.
• Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
• Collaborates with any required internal areas as needed to ensure on time delivery and support customer satisfaction and service level metrics.
• Coordinate with purchasing to expedite AOG/Critical customer orders.
• Work with customer and QA for C of C authorization approval when does not have PMA (Parts Manufacturing Authority) for a part.
• Acts as Company to Customer liaison in areas requiring customer communications including order administration and invoice management.
• Properly identifies loan and exchange core returns and ensure the return of owned equipment back to the appropriate inventory locations.
• Ensures the customer master database is updated regarding changes to customer contact, invoicing and shipping information.
• Compiles reports such as (but not limited to): Consumption, Forecast, Critical Shortage (from Customer)
• Issues credit/debit memos in coordination with direction from Finance.
• When circumstances support, requests authorization from Finance to ship if a customer is blocked due to late payments or financial risk.
• Identify and assess customers' needs to achieve satisfaction
• Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.
• Participates in daily meetings and customer conference calls and provides reporting as appropriate
• Generates Sales Orders, Push Orders and Stock Transport Orders
• Conducts self in a way to ensure excellent customer service
• AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services.
• Off hours support as required by business to support customers

Skills:

• Working knowledge of Outlook, Word and Excel (including Pivot Tables, Conditional Formatting, Formulas and Basic Charts)
• Works independently but seeks additional support and guidance as needed to complete tasks listed above
• Basic knowledge results in a meaningful level of Impact and contribution through independent and collaborative execution
• Ability to read and interpret contracts
• Ability to work effectively in a fast paced, high stress environment
• Ability to effectively communicate both oral (in person and over the phone) and written
• Good keyboard skills – both speed and accuracy for data entry
• Self-starter
• Task, goal and customer oriented
• Attention to detail
• Process oriented

Education:
High School graduate or General Education Development (GED) diploma with minimum of 2 years' in at least one of the following:

• Certification/associate's degree
• Direct Customer Service
• Electronics
• Sales
• Materials warehousing using an ERP system

Should you accept an offer with this client there is a rigorous background screening that may include a criminal background check with a 7 year look back period, employment verifications, potential DMV records, credit check and drug test (dependent on location of position. Criminal background will also include any pending or current charges.