Sales & Service Representative (Bank Teller/Universal Banker) at First Citizens Bank

Are you a people person? Be a First Citizens person! Join our Boston branch team and make a difference.

This is a full-time position and will be located in-branch at 450 Boylston Street in Boston, Massachusetts. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. This role will also facilitate customer awareness and education of bank capabilities, tools, and resources.

The successful candidate will demonstrate:

• Communication Skills: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution

The essential functions of the job include, but are not necessarily limited to, the following:

• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

• Required Education: High School Diploma or GED
• Required Experience:
  • 6+ months of face-to-face customer service experience
  • 1+ years of recent cash-handling experience
• Preferred Skills and Experience:
  • Sales support (cold-calling, appointment setting, etc.)
  • Prior experience working in a retail banking environment
  • Working knowledge of Microsoft Office
  • Strong written and verbal communication skills

If hired in Massachusetts, the base pay for this position is generally between $20.15 and $27.26 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits #LI-KL1