Sales Support Coordinator - AGC Heat Transfer, Inc
Bristow, VA 20136
About the Job
Position Title: Sales Support Coordinator
Reports To: Director of Sales
FLSA Status: Exempt
Can you make the AGC Difference? AGC Heat Transfer, Inc. is looking for a dynamic manufacturing sales professional who understands the importance of building client relationships while supporting its most important resource - its people!
Brief Company Description
AGC Heat Transfer, Inc., a wholly owned subsidiary of Alfa Laval, AB, is the leading OEM of sanitary plate heat exchangers in North America, manufacturing plate heat exchangers specifically designed for sanitary applications. AGC offers complete heat exchangers, services as well as upgrades to plate packs, gaskets and spares that fit multiple brands. In addition, AGC offers Field Leak Testing and inspections of plate heat exchangers that meet the 3-A sanitary standard.
AGC Heat Transfer consists of three manufacturing/service facilities (Bristow, VA, Fairview, OR & Pleasant Prairie, WI) with about 110 employees (70 OR / 20 VA / 20 other locations). Currently, most of the sales are in the US & Canada. AGC Heat Transfer has a strong engineering culture with a heavy emphasis on customer service and technical/consultative sales.
Job Description
The Sales Support Coordinator’s primary function is to support AGC sales engineers, end user customers and distributors by completing quotation requests, entering orders and responding to general requests for information in a timely and customer focused manner. In addition, there will be various administrative tasks which are required to assist the sales structure in AGC’s IT and ERP systems. The successful candidate will be able to generate sales opportunities from existing inquiries or opportunistic interactions with current and potential customers. This position reports to the Director of Sales and requires full-time office presence in our Bristow, VA location.
Position Responsibilities
Reports To: Director of Sales
FLSA Status: Exempt
Can you make the AGC Difference? AGC Heat Transfer, Inc. is looking for a dynamic manufacturing sales professional who understands the importance of building client relationships while supporting its most important resource - its people!
Brief Company Description
AGC Heat Transfer, Inc., a wholly owned subsidiary of Alfa Laval, AB, is the leading OEM of sanitary plate heat exchangers in North America, manufacturing plate heat exchangers specifically designed for sanitary applications. AGC offers complete heat exchangers, services as well as upgrades to plate packs, gaskets and spares that fit multiple brands. In addition, AGC offers Field Leak Testing and inspections of plate heat exchangers that meet the 3-A sanitary standard.
AGC Heat Transfer consists of three manufacturing/service facilities (Bristow, VA, Fairview, OR & Pleasant Prairie, WI) with about 110 employees (70 OR / 20 VA / 20 other locations). Currently, most of the sales are in the US & Canada. AGC Heat Transfer has a strong engineering culture with a heavy emphasis on customer service and technical/consultative sales.
Job Description
The Sales Support Coordinator’s primary function is to support AGC sales engineers, end user customers and distributors by completing quotation requests, entering orders and responding to general requests for information in a timely and customer focused manner. In addition, there will be various administrative tasks which are required to assist the sales structure in AGC’s IT and ERP systems. The successful candidate will be able to generate sales opportunities from existing inquiries or opportunistic interactions with current and potential customers. This position reports to the Director of Sales and requires full-time office presence in our Bristow, VA location.
Position Responsibilities
- Fulfill customer service requirements by establishing personal rapport with potential and existing end users (direct) and distributors through phone and email communications in an office environment. Responsible for incoming phone calls to the office and assisting customers.
- Provide quotations, enter orders, information requests (brochures, drawings, etc.) mainly for AGC after-market products in a friendly and timely manner for all requests. AGC’s expectation on response time for after-market quotations and order entry is 24 hours to maintain superior customer service in the marketplace.
- Oversee after-market parts and service sales engagements from start to finish.
- After-market products include spare parts (gaskets, plates and frame components), AGC service products (PlateCheck, TubeCheck and Installation Assistance) and regasketing jobs in AGC factories.
- Work closely within the sales organization to support the sales engineers’ efforts to achieve business growth through AGC’s structured sales plans. Support sales engineer requests for assistance when they are out of the office visiting customers.
- Identify and leverage sales opportunities when applicable.
- Enter proposals and orders accurately into company CRM for sales pipeline management and QTC (quote to close) analysis, along with required documents to track opportunities into future orders.
- Gain customer acceptance by explaining or demonstrating designs, features, benefits and impact of AGC products in their operation.
- Submits orders accurately into company ERP system and adjust with any updates as the equipment is built.
- Work closely and have collaborative relationships with AGC sales engineers, field service team and factory to process orders to meet customer expectations.
- Assist accounting with customer contact, if required.
- Provide accurate and timely feedback on status of lost proposals through CRM tool and any competitive environment information to management for resolution.
- Participate actively in monthly, online sales meetings, sharing information and knowledge for all colleagues through presentations or updates to sales and management team.
- Support general sales department needs as required.
Key Competencies
- High Integrity with a commitment to honesty, trust and transparency.
- Displays Care embracing the highest standards to ensure resource efficiency for the well-being of team members and responsibility to the environment.
- Innovative and curious promoting diversity of thought while understanding the needs of the customer leveraging cutting-edge technology utilizing state-of-the-art processes.
- Committed to Excellence through perseverance, GRIT and a focus on continuous improvement consistently delivering quality equipment, parts and service of unmatched value.
- Execution while focusing on quality, safety and Teamwork delivering results motivated by a diverse and inclusive culture based on accountability, customer/employee satisfaction, creative solutions, and constant communication.
- Goal oriented driving to positive results.
- High School Diploma or equivalent required. Two or Four-Year Degree preferred.
- 5 Years Work Experience preferred.
- Previous inside sales experience a plus.
- Demonstrated proficiency in:
- Problem Solving
- Customer Service / People Skills
- Verbal & Written Communication
- Teamwork
- Continuous Improvement
- Microsoft Office & Computer Skills
- Work Quality
- Attention to Detail
- Ability to Multitask / Self Starter
- Positive Attitude / Energetic
- Occasional travel required for training at our other locations may be necessary.
Job Type
- Full Time, Exempt (Salaried)
- $64,000 - $66,000
- Bonus potential
- Health Insurance with Health Savings Account (if eligible)
- Dental/Vision Insurance
- Life/Disability Insurance
- 401(k) with employer match
- Paid Vacation/Sick Time
- Paid Holidays
- Employee Assistance Program
- Wellness Program
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Source : AGC Heat Transfer, Inc
