Sales Support Coordinator I at KARL STORZ Endoscopy - America

Position Description

This position serves as a central connection between internal KSEA departments and field sales. A Sales Support Coordinator I, is a self-motivated, resourceful, team player committed to reaching organization objectives. The position is expected to consistently provide exceptional internal support, as well as represent the needs and goals within the organization to ensure quality.  A Sales Support Coordinator I, is a valuable support team member, they follow both KSEA polices and use their own initiative to support sales and marketing goals, which are to maximize product sales; exceed internal and external customer expectations in the area of communication, responsiveness, service, and support.

This position reports to the Sales Administration Supervisor providing direct support to Sales Executives.

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Primary responsibilities:

Key responsibilities will include, but may not be limited to:

• Provides a wide range of administrative services including scheduling meetings, calendar management, purchase requisitions and invoice approvals. 
• Acts as a liaison, connecting sales employees to internal KSEA departments.
• Understanding of company capabilities, policies, procedures and services; effectively communicates all offerings to the sales force and management.
• Facilitate onboarding and transition requests in alignment with management directives.
• Directs internal and external customer problems to the appropriate person/department for resolution; closing the loop with requestor to ensure needs are meet.
• Coordinates and manages convention meeting request including: check request, exhibit property, and equipment.
• Provides field sales assistance as it relates to customer accounts, quotes, promotions and corporate initiatives.
• On an ad hoc basis creates, maintains and distributes sales and bookings reports.
• Sample inventory management.
• Knowledge of expense report processing and AMEX reconciliation in accordance with KSEA corporate Travel and Expense Policy.
• Coordinates KSEA Technology Center visits and other customer reference sites.
• Maintains region files; ensuring directories, job aids and templates are accurate.
• Travel: up to 10% travel during the year.

Qualifications:

• A minimum education level of a High School Diploma
• 1-3 years of experience in an administrative support role
• Candidate must be customer-centric, enthusiastic, and self-motivated 
• Proficiency in Microsoft Office Suite
• Strong verbal and written communication skills
• Possess exceptional organizational skills and manages competing priorities
• Prior experience using SAP is highly desirable