Sales Support Specialist - Interglass Corp

Department: Sales

Reports To: Sales Manager

Summary:This is a full-time on-site role for a Sales Specialist at Interglass in Houston, TX. The Sales Specialist will be the initial point of contact for all walk-in clients, and is responsible for communication over the phone, providing outstanding customer service, and assisting sales team with orders and other duties.

Specific Duties and Responsibilities:

• Backup Inside Sales Rep when absent
• Retrieves, sorts, and distributes incoming mail
• Process swiped credit card payments at showroom
• Manages cash register
• Deposit checks on bank terminal
• Enters Check payments on SAP
• Manages Glass Samples
• Manages Office ambient music
• Manages Holiday decorations
• Maintains clean and orderly reception and showroom area

Essential Duties and Responsibilities:

• Process orders via email, phone, fax or walk-ins and process them in SAP
• Answers and routes phone calls
• Listen to voicemails and return calls
• Creates and presents to customers quotes and price list upon request
• Follow through pickup orders
• Builds, maintains and grow customer’s relationships
• Enters accurate customer data and other sales data for customers into computer database
• Uncover and resolves customer problems with orders
• Provides product samples to qualified customers upon request
• Other duties as assigned by Manager

Job Qualifications:

• Education: Bachelor's or Associates degree in business, or a related field.
• Experience: 3+ years of customer service or receptionist experience

Skills:

• Bilingual (English and Spanish)
• Excellent verbal and written communication
• Customer Service Oriented
• Proficient in Microsoft Office Suite Software

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Paid Holidays
• PTO bank for Vacation, Personal and Sick days
• Overtime after 40 hours per week
• Birthday Rewards
• Referral Program
• PPE allowance
• Paid trainings
• Hardship Loans

Work Environment:

Schedule:

• Onsite Monday-Friday, 8:00am-4:30pm

About Us:

Welcome to Interglass, we are proud to be the industry leader in South Florida for glass distribution. Our success lies in our amazing and diverse team, which allows us to maintain high productivity and continuous innovation in our work. We're always looking for new talent to join our growing team and offer a great work environment with excellent benefits. With us, you'll find job stability and the opportunity to grow your career. We are an Equal Opportunity Employer.