Sales Support Specialist I - Innovative Product Achievements LLC

COVID-19 considerations:

IPA is mandating that all of our employees must have the COVID vaccine. To be considered for this position, you must be fully vaccinated before the start of employment. Exemptions and accommodations will be made for legitimate religious or medical reasons.

Job Title: Sales Support Specialist I

Job Location: Duluth, Georgia

Work Schedule: Hybrid: M-F (Tuesday, Wednesday, Thursday in office; Monday and Friday remote). Available shifts: 8AM-5PM, 9AM-6PM, 10AM-7PM

Position Overview

The Sales Support Specialist I independently performs a broad range of sales support services including assisting with generating accurate and competitive quotes for potential & existing customers, reviewing contracts for accuracy, supporting the sales team and other internal departments, and ensuring a smooth and efficient quoting process. This role primarily focuses on executing established processes and providing essential administrative support to the sales team and other internal stakeholders.

Essential Job Functions and Basic Duties

• Collaborate with sales executives and customers to understand their requirements and provide accurate and timely quotes. This involves analyzing pricing structures, product configurations, and any discounts or promotions applicable.
• Review and manage contracts to ensure accuracy on terms and conditions, pricing details, product specifications, and any special provisions.
• Conduct thorough checks to ensure the accuracy of quotes and contracts, identifying any discrepancies or errors, and rectifying them promptly.
• Serve as a point of contact for sales executives and effectively communicate and clarify pricing, contract terms, and any related details. Provide them with the necessary support throughout the quote and contract process. This involves coordinating any revisions or updates, addressing sales-related inquiries, and assisting in resolving any issues that may arise.
• Maintain organized records of quotes, contracts, and related documents. Ensure proper documentation and record-keeping to facilitate easy retrieval of information and support compliance requirements.
• Review and maintain out of contract billings on all service repair cases.
• Attend meetings and training as required.
• Keep management informed of area activities and of any significant problems or concerns.
• Contributes to the fulfillment of department and Company objectives and goals.
• Adhere to established security safeguards, procedures, and other Company policies.
• Perform other duties as assigned.

Minimum Qualifications

Education and Experience:

• Bachelor’s degree or minimum of 3 years’ relevant work experience

Required Knowledge:

• Knowledge of Microsoft Office Suite
• Salesforce.com CRM or equivalent CRM system experience is a plus
• Proven customer-facing administrative support, multitasking, and time management skills

Skills/Abilities:

• Dependable self-starter who demonstrates initiative to create improvements.
• Demonstrated systems acumen, including PC-based ERP system experience and strong data base skills is required.
• Proactive change agent with a demonstrated ability to develop processes and procedures and meaningful information for management.
• Excellent interpersonal, written, and verbal communication skills.
• Strong analytical and problem-solving skills, well organized, with solid attention to detail.
• Results orientation and attention to timely and accurate completion of daily work requirements.
• Ability to multi-task, work under pressure and meet deadlines.
• Demonstrated ability to interact constructively with individuals at all levels within the organization and to work in a team environment.

Position Status:

• Full Time – Regular
• Hourly – Non-exempt

Benefits:

• Paid holidays & paid time off
• Medical, Dental, and Vision
• Telemedicine
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Life and Accidental Death & Dismemberment
• 401k with company match
• Employee Stock Purchase program
• Commuter Benefits
• Employee Assistance Program
• Paid holidays & paid time off
• Paid Parental Leave

ABOUT THE COMPANY

IPA is the leading manufacturer of linen and specialty uniform distribution solutions. IPA provides the most advanced range of solutions for the management and automation of healthcare linen and specialty uniforms. We design advanced software and hardware solutions that allows you to monitor and manage distribution processes efficiently while increasing staff satisfaction, reducing infection risks and reducing costs. Our solutions are made in the U.S.A and are installed in more than 1,000 hospitals worldwide.

Since the introduction of our first healthcare linen automation product in 1995, IPA has grown to become the market leader with more than 900,000 healthcare professionals utilizing our technology each day. Our customer base ranges from community hospitals to leading academic hospitals, including 18 of the 20 hospitals recognized on the U.S. News and World Report Best Hospitals Honor Roll, 2022-2023.

Our focus is on reducing the cost of healthcare and it is this focus that drives us to deliver quality solutions to our customers every day.

For more about life at IPA visit https://www.thinkipa.com/careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Finance/Accounting