Sales Support Specialist - KGP Telecommunications, LLC

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.

Our Core Values define how we do business:
• The Customer is Everything.
• Relationships Matter. All of Them.
• Question Things. Take Action.
• Work Hard. Work Smart. Enjoy the Experience.
• Growth Mindset.

It’s not just a job – it’s a step in your career!

SUMMARY:

Assist in helping KGPCo achieve increasing revenue and profit by providing full sales support by entering orders, quotes, and managing the daily activities generated by shipment and invoice discrepancies.  Time management and multi tasking skills are necessary.  This position requires vast knowledge and understanding of how our business works cross functionally between departments; as well as specialty processes for specific customers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Research, analyzes and prepares price quotations for customer based on department guidelines to generate incremental profitable business for KGPCo.
• Provide excellent customer service by accurately responding to customer inquiries in a timely manner.
• Learn and maintain in depth knowledge of products and competitor’s industry trends. Remain knowledgeable of vendor products and discounts.
• Provide pricing and availability quotes to customer and recommends alternate products when appropriate.
• Update and maintain CRM database with customer information.
• Team with Field Sales, Inside Sales/Customer Care, Product Management and Suppliers to maximize sales efficiencies.
• Ensure that all quote and CRM processes are accurately documented, communicated to the Sales team, and posted on KGP Hub.
• Achieve budgeted financial objectives in Revenues, Gross Margin, and Premier Revenue.
• Drive and implement process improvements to increase work efficiency and effectiveness.
• Reduce Customer Complaints by passing along customer concerns to Inside Sales so that the issue can be logged and addressed.
• Assist in achieving customer satisfaction by improving response times and adhering to established SLA goals.
• Proactively follow-up with vendors and customers as needed regarding quotes.
• Partner with team and other stakeholders to ensure company polices and processes are well integrated. 
• Perform other duties as requested by the Manager.
• Ensure cross functional collaboration on issues through increased communication, ownership, and teamwork.

Safety Duties & Responsibilities:

• Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGP Injury and Illness Prevention Program Manual.
• Participate in job site safety/hazard analysis.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company.

MATHEMATICAL SKILLS:

• Ability to add and subtract 10-digit numbers, to multiply and divide with tens and hundreds; ability to perform these operations using units of American money and weight measurement, volume and distance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

 While performing the duties of this position, the employee is regularly required to talk and hear.  The employee frequently is required to sit, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. 

 Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

BENEFITS:

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members 

KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity