Salesforce CRM Specialist - RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Analyst, Sales Operations at RXO, you’ll manage daily Salesforce CRM support, design dashboards and analyze sales metrics. You will optimize sales processes, implement Salesforce updates and collaborate with business leaders to enhance workflow accuracy and efficiency.

What your day-to-day will look like:

• Serve as subject matter expert on Salesforce best practices, functionality and capabilities
• Manage daily Salesforce CRM platform support, maintenance tasks and user requests for customer information and updates
• Remain current with Salesforce releases, features and updates to provide recommendations for process improvements and future integrations
• Design, develop and administer Salesforce dashboards and related reporting, enabling sales management and marketing support with tools to identify actionable insights
• Oversee and enhance sales process optimization and implementation, improving sales and operations workflow and accuracy of execution and reporting
• Responsible for the analysis and evaluation of performance sales metrics and contribute to the development and execution of RXO CRM strategy roadmap
• Responsible for sales data management and communication, including workflow and process performance analytics
• Implement and test Salesforce technology deliverables in support of both sales and marketing initiatives and provide input and assist with the implementation and testing of any changes that would affect the service line
• Collaborate with business leaders on business workflow and technology integration and act as the point person to resolve technology challenges for the service line
• Provide staff training and supplemental resources to maximize team efficiency including content, mentoring process and training events around any sales process capabilities
• Apply proven communication skills, problem-solving skills and knowledge of best practices to guide teams on issues related to the deployment, integration and customization of software applications
• Assist, recommend and implement scoring models to better target accounts and increase account penetration
• Review current processes and establish continuous improvement plans for CRM application and sales process by analyzing efficiency and develop strategies for improving or leveraging these systems
• Measure win rates and ensure processes and analytics are in place for the future success of the team

What you’ll need to excel:

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience
• 1 year of logistics, transportation or relevant experience

It’d be great if you also have:

• Bachelor’s degree in Business Administration, Finance, Logistics, Transportation Management or a related field
• 3 years of logistics or transportation experience
• Experience in project management; outstanding ability to multitask and consistently meet deadlines
• Advanced skills in Microsoft Excel, PowerPoint and Salesforce.com
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Strong attention to detail and follow-up skills with the ability to identify and resolve issues
• Capacity to establish and maintain effective, collaborative work relationships both internally and externally

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity, or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .