Salesforce Developer & Administrator - MAAC (Metropolitan Area Advisory Committee)

Since opening our doors in 1965, MAAC has focused on helping individuals and families create the lives they want and deserve. For more than five decades, MAAC has been a champion for underrepresented communities throughout San Diego County, providing families in need with resources to achieve self-sufficiency and improve their living conditions. While the organization first began in the southern region of San Diego, MAAC now operates 35 sites across the county, from San Ysidro to Fallbrook. With an annual operating budget of $60 million, MAAC employs nearly 500 staff who provide life-changing services to 70,000 individuals annually through programs in 5 core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through our wide array of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. For more information, please visit: http://www.maacproject.org/The Learning & Evaluation team seeks a team member who confidently navigates the Salesforce CRM system and who enjoys strategically developing solutions and processes to support program operations and data-driven outcomes. The Salesforce Developer/Administrator will work closely with the team’s Director of Evaluation & Compliance and Data Manager to lead development and support maintenance of the Salesforce system to successfully impact Salesforce processes for all organizational programs. Solutions will address needs such as interoperability of programs and integration of program requirements to measure program success.

The duties listed below are intended only as illustrations of the various types of work that may be performed. 

• Collaborate with cross-functional teams to gather program requirements, design solutions, and develop and implement changes in Salesforce
• Support development and maintenance of Salesforce configuration, workflows, and processes to ensure maximum efficiency and user adoption
• Analyze the needs of internal users, identify problems, troubleshoot, and recommend solutions
• Develop and deploy custom objects, fields, and page layouts
• Manage organizational records ensuring data integrity, quality, privacy and security
• Stay informed with Salesforce updates, best practices, and new features to continuously improve system performance
• With Data Manager, support reports and dashboards to provide actionable insights to stakeholders as needed
• Collaborate with vendors and consultants as needed for system integrations and customizations
• Provide routine reporting and analysis on system performance and usage for leadership communication

 

• Familiarity with CRM database development and administration
• Strong knowledge and experience with complex systems integration and patterns and development
• Experience in performing Salesforce upgrades and ensuring successful integration
• In-depth knowledge of Salesforce products and their functionalities
• Proficiency in creating Salesforce profiles, allocating roles, and managing access
• Knowledge of importing service data and generating Salesforce reports
• Ability to provide Salesforce training and end-user support
• In depth experience with Salesforce, including but not limited to building applications using Salesforce customizations & automation features
• Knowledgeable in Salesforce configuration, workflows, data management, and reporting
• Thrives working both independently and as part of a team in a fast-paced environment and continuously evolving industry
• Excellent communication and interpersonal skills, including highly developed listening and customer service skills
• Strong problem-solving and analytical skills
• Excellent, highly professional written and oral communication skills required
• Must be a highly motivated self-starter, able to maintain poise under pressure

 

• At least 3 years of Salesforce Developer experience desired
• Preferred Salesforce Certified Technical Architect (CTA) certification or equivalent experience
• Salesforce Service Cloud or Sales Cloud admin experience.

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

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