Salesforce Production Support Analyst at Peterson Technology Partners

Job Description

Position details:

As a Software Engineer this role is involved in the full systems life cycle from designing, configuring, testing, implementing and supporting application software and systems that are delivered on time and within budget. You will focus on end user support and continuous improvement. You will partner with Architects, Business Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions.

Software Engineers may be assigned to either development or support functions.

You will:

• Collaborate with business colleagues, to diagnose and resolve technical issues.
• Develop and maintain working knowledge of the systems supporting the business processes for the Sales and Customer Service Teams
• Provide business analysis, support and design options for technical solutions of defined business problems
• Provides ongoing production support, including engagement with end users and collaboration with technical teams to diagnose and resolve technical issues.
• Provide status updates and formal communications of work efforts as appropriate.
• Complete analysis that drives understanding and actions items related to continuous improvement opportunities.
• Maintain awareness of and engage as appropriate with the technologies and Business processes interact with Sales and Customer Service solutions.
• Participate actively in daily standups, and all other team meetings
• Assist post-production support to address production defects and align on the transition from build to run.
• Handles and implements third-party integrations including trouble-shooting and partnering with vendors/partners on issue resolution.
• Provide analysis, assessment, and applicable documents needed to enhance page layouts, workflows, validation rules, user visibility, custom code (Visualforce or Apex), etc.; coordinate with other teams as needed
• Create test strategies, conduct testing, and promote changes through our multi-tier environment
• Develop and Maintain Knowledge articles for problems/user issues.
• Support data load and maintenance activities as defined.
• Actively contribute to continuous improvement and knowledge sharing opportunities driving improvement across the team.

You have:

• Process-driven analysis skills
• Facilitation skills to elicit requirements/issue details from various personas across the organization including senior executives
• Proven experience in driving consensus across multiple stakeholders
• Strong verbal and written communication skills to work effectively with clients, team members, and management
• Experience successfully analyzing and documenting complex business processes
• Experience with Data loads and job scheduling
• Knowledge of Agile/Lean framework and methodology
• Experience with influencing the design and deliverables of projects.
• Enjoys working in a highly collaborative team environment consisting of both technical and business members where functionality is designed and released on a biweekly basis
• Must have a proactive, results oriented attitude, can lead by example to coach and mentor others, with a superb work ethic and the flexibility to work within an environment of constant change.
• Pursues learning beyond scope of current assignments.
• Able to present complex technical information to a non-technical audience.
• Ability to adapt to changing business processes, technologies, and environments.
• Business Systems Analyst experience
• Experience working with the Agile development methodology.