Salesforce Solution Architect - TEKsystems

TEKsystems Global Services (TGS) is global business and technology services company. We’re experts in delivering cloud, data and customer experience, working with partners in leading cloud, design and business intelligence platforms. We use strategy, design, operations and a customer-first approach to help enterprises tame disruption with agility. We work with 80% of the Fortune 500 companies in North America, major enterprises throughout Europe, and leading multinational corporations across Asia. TGS is a TEKsystems company.

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires.

The Solution Architect (SA) is a Presales professional, responsible for solution development in support of Salesforce practice under Enterprise Cloud Applications pillar engagements in collaboration with TEKsystems sales partners.

The SA will be the primary driver for identifying, scoping, and creating solutions/proposals that encompasses detailed scope, technical approach, estimates, Implementation approach, team structure, pricing, assumptions and other contracts related details. The SA will bring thought leadership, current industry know-how and applied solutions to improve existing service capabilities, engagement and delivery challenges and any research and development activities. Leadership and in-depth knowledge of the following would be required:

• Salesforce ecosystem, especially Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Salesforce CPQ, FSL and other functional areas of Salesforce

o Industry Cloud experience in Health Cloud, Financial Services Cloud or Manufacturing/CPG/Energy a plus.

• Advisory, Roadmap Consulting as well as delivery of Services in the practice’s areas of expertise

• Prior hands-on experience in being in pre-sales role and owning solution and estimation is a must

• Prior successful track record of pre-sales and solutioning with acceptable close rate is a must

• Excellent MS PowerPoint, MS Word, MS Excel and other MS office suite tools skills is required

• Prior hands-on delivery experience. Someone who has moved up the ranks in the career path from admin/developer to solution architect role

• Experience working with global delivery teams in distributed environment in North America and India

Responsibilities

• Meet with customers to understand business needs and map them to technical solutions

• Outline solutions including solution approach, diagrams, team member work estimates, timelines and costs to build the solutions you create

• Own solution roadmap, planning, estimation, and initial delivery efforts through assessment and recommendations for successful delivery

• Participate in RFx Responses and own response areas

• Work with Sales and Contract teams on Statement of works to ensure the proposed solution is translated to contracts

• Collaborate with account executives to provide the technical sales support to close deals

• Coordinate with our delivery teams on project team members and assignment of the right teams to fit our customer need

• Work closely with Salesforce practice and ensure there is an agreement on final solutioning, team structure and pricing

• Determine if our services are a fit for customers business requirement and direct them to the appropriate consulting practices within our organization

• Contribute to the outcomes in opportunity pursuits in landing, expanding, and protecting business across verticals

• Collaborate with practices on continued evolution of service offerings, presales & go-to market collaterals such as case study support, account profiling, client presentations design etc

Key Skills and Experience

§ Strong understanding of Salesforce product suite and its ecosystem

§ 5+ years of experience designing and implementing solutions in sales cloud, service cloud, communities / experience cloud, marketing cloud and general

Salesforce platform applications

§ 3+ years of experience designing and implementing solutions in at least one of following (strongly preferred)

o CPQ

o Health Cloud

o Financial Services Cloud

o Field Services Lightning

o Manufacturing/CPG

o Energy Cloud

§ Experience with designing and implementing solutions in Pardot or Commerce cloud is a plus

§ Successful track record delivering varied size of Salesforce projects for enterprise customers

§ Successful track record in being pre-sales roles and owning overall solutioning

§ 5+ years of experience in leading presales efforts and owning solution, estimation and overall proposal development including clearly defining scope, overall

solution approach, high level reference architecture, team structure and

pricing

§ Demonstrated ability to successfully negotiate and close complex contracts

§ Excellent verbal and written communication and presentation skills

§ Experience with agile delivery model (Scrum, Kanban, SAFe etc) and working with Agile tools

§ Timeliness, reliability, accuracy, dependability and consistency in performance is a must

§ Be able to produce artifacts quickly with high accuracy and without any supervision

§ Must be a self starter and be able to work collaboratively with multiple practice areas

Qualification & Education

§ A technical bachelor's degree (Computer Science, Information Technology/Systems)

§ 5+ years of hands-on experience as a Salesforce Solution Architect or equivalent role

§ 5+ years of experience in Solution development/presales

§ 5+ years of consulting experience, including gathering requirements and collaborating with clients to implement technical designs

§ Ability to travel to client locations to deliver professional services, as needed

§ Preferred Experience & Certifications (2 or more of following or equivalent certifications)

o Salesforce Certified Administrator

o Salesforce Certified Advanced Administrator

o Salesforce Certified Sales Cloud Consultant

o Salesforce Certified Service Cloud Consultant

o Salesforce Certified Experience Cloud Consultant

o Salesforce Certified Marketing Cloud Consultant

o Salesforce Certified CPQ Specialist

o Salesforce Certified Field Services Lightning Consultant

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits.

Additional earnings may be available through incentive programs like annual bonuses, commissions, profit sharing, etc

The expected posting close date is 11/01/24.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.