Schedule and Warranty Leader - Drexel Building Supply

ABOUT DREXEL

Drexel Building Supply is a leading provider of quality building materials and services to professional contractors and homeowners throughout Wisconsin. Team member-owned and community-driven, we proudly operate six Drexel retail locations and three Drexel manufacturing locations across Wisconsin. We align our entire team around one mission: Supply. Happiness.

We live and operate around our 11 core values that are the backbone of what drives our team to success. Our core values exemplify the DNA of Team Blue! Join us in our mission and see why Drexel has been named a Wisconsin Top Workplace every year since 2011 and a USA Top Workplace in 2023! Bring your passion and determination and get ready for some fun!

ABOUT DREXEL LEADERS

Leaders are tone-setters, keep the team informed, model responsibility and decision-making, and have the best work ethic. They lead by example to hold the team accountable to that example. Leaders are the glue that holds the team and inter-departmental communication together.

ABOUT THE ROLE

As the Scheduling and Warranty Leader, you will play a pivotal role in overseeing the scheduling team and ensuring smooth execution of warranty and installation services. It will be your responsibility to efficiently manage service technicians and resources to meet client needs and uphold our "48-hour Resolution Guarantee." This role requires adept management of appointments, conflict resolution, and coordination with various departments to deliver timely and accurate service.

WHAT YOU WILL DO:

• Lead and develop team members to foster excellent service and strong relationships with clients, subcontractors, and Drexel Team Members
• Schedule service technicians and installers for warranty/installation work
• Monitor project progress and adjust schedules as necessary to accommodate changes or delays
• Proactively address and resolve scheduling conflicts
• Foster effective team communication through daily huddles and tactical meetings
• Ensure optimal resource allocation to meet client demands
• Provide exceptional customer service by promptly addressing client inquiries and complaints, always prioritizing Drexel's 48-hour Resolution Guarantee
• Assure compliance with industry standards and company policies regarding scheduling and warranty processes
• Analyze schedule performance data to identify trends, risks, and opportunities for improvement in project execution
• Execute timely and accurate completion of daily, weekly, and monthly tasks

WHAT YOU WILL NEED:

• Strong interpersonal and communication skills
• Proven ability to establish and maintain strong relationships
• Strong knowledge of warranty policies, procedures, and best practices
• Excellent analytical and problem-solving skills
• Exceptional organizational and time management skills
• Effective training and development capabilities

WHAT WE LOOK FOR:

• You are a servant leader who has been a HUGE contributor to the success of an organization
• You have been a HUGE factor in holding teams accountable
• You are known for keeping your commitments and delivering results
• You are uniquely you and bring something that no one else can. You have done some great things that don't necessarily fall into the career path above, but that is your secret sauce. Tell us why you would be great for the job anyway!

FULL-TIME TEAM MEMBER BENEFITS:

• Insurance - Medical, Dental, Vision
• Employee Assistance Program
• 401k
• ESOP Shares
• Profit Sharing
• Immediate Holiday and Vacation Pay
• Team Member Product Discount
• Scholarship Program for the kids of Drexel team members
• Annual Charity Match Donation
• Annual reimbursements to spend on family and fitness
• Birthday PTO and many more fun little perks!

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