Scheduler / Planner - Hired by Matrix

Pay Rate: 30.00-34.00 $/Hour

• Maintain various work schedules for facility management team and service repair/maintenance contracts and contractors.
• Involve the scheduling of employees, contractors and service equipment maintenance to reduce costs without impacting the client and contract requirements.
• Lowering costs and keeping the project on track, must also make sure schedule is in line with all contract requirements and customer requests. 

• Manage routine and emergency service requests for both daily incoming and afterhours calls and emails.
• Create work orders for all service requests, PM’s, routine repairs and corrective action work.
• Schedules and dispatches contractors and team members.
• Debrief tradesmen and team members after completion of each call.
• Respond to all messages left overnight, including emergencies.
• Maintain the schedules for Preventative Maintenance, Corrective and Reactive work orders.
• Forecast workload for 30 days out.
• Contact customers with a “Parts Pending and/or Scheduling Access Pending” status as for scheduling repairs and meeting contract requirements.
• Follow up on all pending work with team.
• Maintain billing, scheduling and staging of materials, and database information.
• Order various parts and equipment, as required.
• Maintain customer history files in CMMS.
• Manage all manufacturer related warranties and parts.
• Manage service timecards and work orders to service schedule.
• Coordinates service contractor’s Preventative and Corrective maintenance scheduling with facility manager and customer.
• Schedules contractor activities for building access.
• Manages all vendor invoices for accurate service dates, services performed, purchased parts and billed costs.
• Requisitions supplies and equipment necessary to complete preventative, corrective and reactive service.
• Assure all work is document and work orders are closed in the CMMS. This includes all labor, materials and history is documented.
• Work with On-Site Manager, Service Manager and maintenance team to assure all equipment and preventative maintenance inspections have been inputted into the CMMS with Manufacturer’s recommendations.
• Enforces all safety and risk management policies and procedures; reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight.
• Attends training programs (classroom and virtual) as designated.
• Perform other duties and responsibilities as assigned.
• Ability to adjust work schedule, as needed. 

• Minimum associate’s degree in business administration or construction/manufacturing/production related field, Bachelor’s degree preferred.
• Facility Service contracting experience.
• Construction/Manufacturing Scheduling experience.
• Computerized Maintenance Management Systems (CMMS) and Building Management Systems (Client) experience.
• Experience in various Facilities/Construction disciplines (HVAC, Electrical, Plumbing, etc.) and Commercial Facilities Management.
• Completing records and reports related to building facilities and preventive maintenance programs.
• Strong time management, leadership and organizational skills.
• Five years minimum of related experience required.
• Must be able to identify and prioritize multiple service requests/projects and perform work with a constant awareness of improving processes.

• Presents self in a highly professional manner.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Must have computer skills including working with a CMMS System.
• Good attention to detail.
• Ability to work well under pressure.
• Excellent oral and written communication skills.
• Strong PC skills (Excel, PowerPoint, Word, Access).
• Ability to work on multiple projects with limited direction.