Scheduling/Billing Specialist - Dental Health Center (Full Time) - UnityPoint Health

The Scheduling/Billing Specialist will organize and maintain an effective system of scheduling Dental Health Center (DHC) department procedures and office visits, and will ensure accurate billing for all services. Responsibilities include helping to maintain a productive and efficient patient schedule, and for maintaining timely and accurate billing of procedures provided at the DHC.  The Scheduling/Billing specialist will report directly to the DHC Manager, and will work closely with the manager and DHC Director.

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a  culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits –Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development– We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org.

Plans and implements schedule processes:

• Allocates schedule time to dental providers based on established schedule policies
• Determines criteria that create variable schedule demands and incorporates these into the scheduling process
• Works closely with DHC Manager, DHC Director, and DHC staff to create, refine and improve clinic schedule
• Maintains friendly and courteous interpersonal communications, attempting to meet patient scheduling needs whenever possible
• Answers the phone promptly and courteously
• Acts as a care coordinator to help and provide support for families to access care
• Develops and maintains a positive working environment, supporting open communication and respect for all members of the health care team

Helps manage patient billing system:

• Maintains confidentiality of patient account information at all times, following hospital and department protocol
• Accurately charges for department services
• Completes patient charges in an accurate and timely manner. Works closely with the DHC Manager and Director to maintain accurate and complete documentation of all

• Works well with representatives from business partners within the UPH system as well as outside vendors, regarding DHC business, including, but not limited to: Accounts Payable, Biomed, Finance, IA Medicaid Enterprises, HACAP, Nursing Services, Patterson Dental Supply, and Security.

• Writes, reads, comprehends and speaks fluent English
• High School diploma or GED equivalent
• Working knowledge of computer systems, including Word, Excel, Outlook, and dental software program(s)
• Must be able to manage multiple phone lines  
• Ability to work with diverse populations
• Respects patient confidentiality in all communications
• Is flexible as change occurs; uses team approach to problem solve
• Maintains courteous and professional communication
• Uses Microsoft Office
• Use of usual and customary equipment used to perform essential functions of the position.