Scheduling Coordinator - Homecare - Intermountain Health
Des Moines, IA
About the Job
Job Description:
The Service Coordinator is a member of the support staff team with the responsibility to ensure accurate and complete scheduling of patient care.
Job Essentials
1. Coordinates client needs for seven days a week staffing needs:
Maintains master schedule.
Coordinates and communicates scheduling changes with clinicians and clients.
Completes and distributes schedules by determined time line.
2. Schedules appropriate services, utilizing cost containment practices and answers, routes and documents client / service inquiries and or complaints appropriately and in a timely manner:
Utilizes appropriate resources for scheduling (i.e. Internal facilities/departments).
Minimizes overtime and mileage of the clinicians through appropriate scheduling.
Completes appropriate documentation for scheduling errors, missed visits, patient complaints, etc.
Documents and communicates concerns / issues to case manager and or manager.
3. Utilizes effective customer service and communication skills with all customers / co-workers in a timely, concise, clear and positive manner:
Informs client and appropriate clinicians of scheduling changes.
Communicates appropriately with clinicians to facilitate coverage.
Notifies appropriate manager/case manager of staffing issues.
Minimum Qualifications
Basic computer skills
- and -
Excellent interpersonal relations and communication skills
- and -
Ability to exercise courtesy, tact and sensitivity with team members and customers
- and -
Detail oriented
- and -
Ability to work a flexible work schedule
- and -
Ability to prioritize tasks
- and -
Ability to multi-task
Preferred Qualifications
Scheduling or Homecare experience
Physical Requirements:
HC only
Hearing/Listening, Manual Dexterity, Seeing
Location:
Homecare - Ogden
Work City:
Ogden
Work State:
Utah
Scheduled Weekly Hours:
36
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$17.85 - $24.26
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
The Service Coordinator is a member of the support staff team with the responsibility to ensure accurate and complete scheduling of patient care.
Job Essentials
1. Coordinates client needs for seven days a week staffing needs:
Maintains master schedule.
Coordinates and communicates scheduling changes with clinicians and clients.
Completes and distributes schedules by determined time line.
2. Schedules appropriate services, utilizing cost containment practices and answers, routes and documents client / service inquiries and or complaints appropriately and in a timely manner:
Utilizes appropriate resources for scheduling (i.e. Internal facilities/departments).
Minimizes overtime and mileage of the clinicians through appropriate scheduling.
Completes appropriate documentation for scheduling errors, missed visits, patient complaints, etc.
Documents and communicates concerns / issues to case manager and or manager.
3. Utilizes effective customer service and communication skills with all customers / co-workers in a timely, concise, clear and positive manner:
Informs client and appropriate clinicians of scheduling changes.
Communicates appropriately with clinicians to facilitate coverage.
Notifies appropriate manager/case manager of staffing issues.
Minimum Qualifications
Basic computer skills
- and -
Excellent interpersonal relations and communication skills
- and -
Ability to exercise courtesy, tact and sensitivity with team members and customers
- and -
Detail oriented
- and -
Ability to work a flexible work schedule
- and -
Ability to prioritize tasks
- and -
Ability to multi-task
Preferred Qualifications
Scheduling or Homecare experience
Physical Requirements:
HC only
Hearing/Listening, Manual Dexterity, Seeing
Location:
Homecare - Ogden
Work City:
Ogden
Work State:
Utah
Scheduled Weekly Hours:
36
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$17.85 - $24.26
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
Source : Intermountain Health