Scheduling Coordinator II: Urology - Boston Children's Hospital
Boston, MA
About the Job
This role is Monday through Friday, from 8:30 AM to 5:00 PM, with the option for hybrid work 1-2 days per week, depending on operational needs.
Schedule: 8:30-5pm
The Scheduling Coordinator II will be responsible for:
Schedule: 8:30-5pm
The Scheduling Coordinator II will be responsible for:
- Scheduling appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following department scheduling guidelines.
- Responding to patient’s concerns and needs, offering possible appointment options such as location and time.
- Entering appropriate information in hospital IT systems and coordinating care with interpreter services, when necessary.
- Having in-depth knowledge of at least one area/modality and acting as a resource for that area/modality.
- Collecting, verifying, recording and processing patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures.
- Entering the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process. Running reports as needed.
- Screening patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately.
- Answering, screening and routing telephone calls in a courteous and respectful manner following departmental guidelines.
- Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within the scope of knowledge and authority.
- Creating registration and performing check-in for patients in EPIC. Performing responsibilities of the receptionist in the area, assuring that patients are being greeted in a timely manner and monitoring the activities in the waiting room.
- Working with others to promote and encourage each person’s contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Providing exceptional care, exceptional service.
- Should be able to work independently with some supervision.
- High School Diploma / GED required.
- 1 year of healthcare administration experience required; previous experience working with health insurance/prior authorizations preferred
- Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Strong attention to details, commitment to excellence, strong planning and organizational skills, using time efficiently, and prioritizing and coordinating tasks appropriately.
Source : Boston Children's Hospital