Scheduling Coordinator (Union AMB) - Abacus Service Corporation

Los Angeles, CA

About the Job

JOB SUMMARY

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered.
Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

JOB QUALIFICATIONS:
Education
Req	Pref	Degree	Field of Study		Education Details
X		High school or equivalent
Additional Education
*Check here if experience may substitute for some of the above education and describe how.*

Work Experience
Req	Pref	Work Experience		Experience Level
X		1 year		Experience in a health care setting (preferably in a Medical office, as a Medical Secretary or Medical Assistant).
Knowledge, Skills and Abilities
Req	Pref	Functional Skills
X		Demonstrated ability to problem-solve and provide effective resolution.
X		Demonstrate excellent customer service behavior.
X		Must be comfortable with computers and medical terminology.
	X	Bilingual; (bilingual certified department translator strongly preferred).

Licenses/Certifications
Req	Pref	Select Licenses/Certifications	Enter Additional Licenses/Certifications
X		Fire Life Safety Training (LA City)	If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

JOB ACCOUNTABILITIES
"	Assist in greeting patients and provide all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records.
"	Adheres to protecting patient confidentiality.
"	Collect co-payments from the patients.
"	Verifies insurance and registers new patients.
"	Act as appointment scheduler for all physicians in the practice.
"	Promotes a professional business atmosphere utilizing the business computer communication systems.
"	Communicates all changes with patient and surgical case information to all involved personnel.
"	Demonstrates accuracy and thoroughness in entering information into the Computer systems.
"	Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity.
"	Analyze/plans/prioritizes workload anticipating conflicts.
"	Develops/Participates in Performance Improvement process.
"	Ensures patient charts are prepared prior to appointment and/or surgery including x-rays and pertinent lab work.
"	Considers cost-containment measures and efficient use of supplies when ordering.
"	Follows appropriate procedures for verification of physician credentialing.
"	Follows appropriate procedures for obtaining authorizations and pre-authorizations for surgery services.
"	Maintains accurate master appointment/surgery calendar for physician(s).
"	Schedules patient appointments/surgeries and other ancillary appointment in a timely manner and provides follow-up appointment call to patients appropriately prior to appointment.
"	Prepare all the monthly appointment lists for the physicians and management.
"	Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed.
"	Reviews and codes charge slips for patient care services and/or surgical services rendered.
"	Maintains accurate documentation for insurance claims and submits claims in a timely manner.
"	Maintains intermediate knowledge of OPTN/UNOS policies and timetables, and the role of CMS, in transplant as they related to duties and responsibilities.
"	Performs other duties as assigned.

Other Requirements
Essential:	Emergency Response/Recovery	Essential	Mandated Reporter
	In the event of an emergency, the employee holding this position is required to "report to duty in accordance with the university's Emergency Operations Plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.		A mandated reporter who in his or her professional capacity has knowledge of, or reasonably suspects a person who is under the age of 18 years, elderly, or a dependent adult has been the victim of abuse or neglect must report the suspected incident. The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within 36 hours. By virtue of the associated job duties, this position qualifies as a mandated reporter as required by state law and (Confidential)'s policy at: (Redacted)

Physical Requirements
Physical Requirements	N/A	Rarely	Occasionally	Frequently	Constantly
Balance	X

Physical Requirements
Physical Requirements			N/A	Rarely		Occasionally	Frequently	Constantly
Bend				X
Climb			X
Crawl			X
Feel: Perceiving attributes of objects, such as size, shape, temperature by touching of skin, particularly that of fingertips.			X
Fine manipulation and flexion/extension and pinching: right, left, or both hands				X
Hear							X
Use a keyboard/mouse								X
Kneel/Squat			X
Machinery: Heavy Machinery, hand tools, high voltage equipment			X
Power grasping: right, left, or both hands			X
Reach (above shoulder)			X
Reach (below shoulder)			X
Repetitive motion							X
Simple grasping: right, left, or both hands						X
Sit								X
Communicate effectively (typically through speaking)							X
Stand						X
Travel (including local travel)				X
Twist, turn or tilt: neck, waist							X
Walk						X
Produce written product						X
Unassisted
					Weight
Carry					Light (0 - 24 lbs.)
Lift					Light (0 - 24 lbs.)
Pull					Light (0 - 24 lbs.)
Push					Light (0 - 24 lbs.)
Visual Acuity Requirements
	The worker is required to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. Though these tasks are typically performed via close, visual acuity, reasonable accommodations would allow an employee with a disability to accomplish the same task without using vision.
	The worker is required to perform an activity that typically requires close visual acuity, such as visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
	The worker is required to have close visual acuity to operate motor vehicles and/or heavy equipment.
	The worker is required to have close visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)
Environmental Conditions
		Confined Space

Environmental Conditions
	Outdoor Exposure
	Extreme temperatures
	Vibrations
	Potentially hazardous materials/conditions
	Potential allergens/irritants
	Noise Exposure
Access to Protected Health Information
	No access to patient protected health information
	Access to general patient information (e.g. census lists, room lists)
	Access to patient clinical information and records (e.g. medical records)
	Access to patient financial information and records (e.g. billing records)
	Access to administrative information and records containing patient information
	Treatment (need to access to provide direct clinical care)
	Payment (need access to register, charge, bill and/or collect for services rendered to patients)
	Operations (need access to perform duties in support of patient care and to maintain/administrate the hospital)
	Other
Patient Populations Served
	Age Specific Population:
	Young Children: 2 to <4 years
	Older children: 4 to <14 years
	Adolescent: 14 to <18 years
	Young Adult: 18 to <40
	Middle Adult: 40 to < 65 years
	Older adult: 65 to < 75 years
	Geriatric: > 75 years
	No direct patient contact under normal circumstances
		Specialized Population:
		Bariatric
		Cystic Fibrosis
		Transplant
		Orthopedic
		Surgical patients
		Dialysis
		Oncology
		Other:
		No direct patient contact under normal circumstances
Blood-borne Pathogen Exposure
Category I			Job usually involves contact with patients or patient specimens. Exposure to blood, body fluids, non-intact skin or tissue specimens, is possible.
Category II			Job may expose employee occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens.
Category III			Job does not involve exposure to blood, body fluids, non-intact skin or tissue specimens. Employee does not perform or help in Emergency medical care or first aid as a part of his/her job.

Source : Abacus Service Corporation

Scheduling Coordinator (Union AMB) - Abacus Service Corporation

Los Angeles, CA

About the Job

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