Scheduling Coordinator for In-home Senior Care Agency in Gilbert AZ - Right at Home Gilbert

Scheduling Coordinator (Monday - Friday Part-time/25-30 hours and grow to full-time 40 hours!)

Are you looking for a challenging role with opportunities for growth, while improving the quality of life for seniors across the valley? Do you have an eye for solving puzzles and playing Tetris? If you enjoy being challenged, thrive on personal connections and enjoy working in a dynamic environment, Right at Home has the perfect opportunity for you!

Position Overview: Our Scheduling Coordinator plays a vital role in creating, organizing and maintaining the daily and weekly caregiver and client schedules, ensuring an exceptional in-home care experience for both clients and employees. This position involves handling all in-bound calls for clients, caregivers, new client prospects, referral partners and performs other various office tasks.  

Compensation & Benefits:

• Competitive pay ($17.00-$18.00/hour)
• Bonuses and pay raises based on tenure and performance
• Paid training and ongoing development through an online learning system
• Positive and supportive work culture with a focus on excellent customer service
• Recognition, team celebrations, and engaging interactions

Key Responsibilities:

• Handle all in-bound calls and welcome walk-ins.
• Match clients with appropriate caregivers, ensuring all changes in schedule are handled accurately and promptly.
• Supervise and coordinate scheduling for caregivers, manage clock-in and clock-outs, and monitor scheduling system, WellSky software.
• Maintain a positive demeanor while multitasking in a fast-paced office environment.
• Provide additional office support as needed.

Qualifications:

• High school diploma or equivalent, bachelor’s degree preferred with at least two years of management/supervisory experience.
• Strong office and computer skills, excellent interpersonal abilities, and superb telephone communication.
• Knowledge of medical terminology and senior care is a plus.
• Ability to work independently, demonstrating sound judgment and problem-solving skills.
• Prior scheduling experience is a must!

Core Competencies:

1. Verbal Communication:
• Professionally answers calls and communicates effectively with caregivers and clients on the phone and through email and text messages.
• Serve as a liaison and champion between staff and management.
2. Customer Focus:
• Respond to all client and caregiver inquiries in a courteous, timely manner.
• Handle referrals and provide information to clients over the phone.
3. Adaptability:
• Support sales, recruiting, and public relations initiatives as needed.
4. Decision Making/Judgment:
• Uphold the company’s mission to “improve the quality of lives of those we serve,” for both clients and caregivers.
• Make quick, sound decisions in a fast-paced environment.
5. Organization:
• Schedule and coordinate day-to-day client needs with caregiver availability.
• Verify caregiver clock-in and clock-out activity to ensure accuracy, update and maintain accurate records to ensure accuracy for billing and payroll processing.
• Create, edit and maintain personnel records and documentation in WellSky.
6. Stress Management:
• Stay professional and focused under pressure in a high-functioning office setting.
7. Likability:
• Create a positive phone experience for candidates, prospects, caregivers and clients.
• Build strong relationships over the phone with clients and caregivers.
8. Resourcefulness:
• Assist with various office functions and handle other duties assigned by management.

Work Environment:

• Local office in Gilbert AZ 85298.
• Work schedule M-F 10 am – 3 pm with option to grow to full-time

This role offers a chance to grow professionally while positively impacting others, making it a rewarding and fulfilling career at an award-winning company!

• 2024 Great Place to Work certified
• 2024 Best in Home Care award winners
• 2024 Employer of Choice award
• 5-Star Google Review company