Schools and Groups Coordinator - LEGOLAND Discovery Centre

What you'll bring to the team:

Join our team as a Schools and Groups Coordinator! You’ll work with group leaders to arrange reservations for LEGOLAND Discovery Center and SEA LIFE Aquarium Kansas City, managing bookings by phone, email, and online while ensuring smooth visits from start to finish. In addition to providing customer support, you’ll champion marketing efforts for schools and groups across various channels. This role also supports other marketing initiatives in Group Sales, Hospitality, and general operations. 

Qualifications & Experience:

• Manage group bookings and ticketing, including calls, reservations, and coordinating group arrivals with Operations.
• Answer customer inquiries on attractions, promotions, programs, and pricing; up-sell with cluster tickets and premium add-ons.
• Handle guest feedback, concerns, and reviews via email and phone, providing solutions and involving departments as needed.
• Collaborate with the Marketing team on visitor needs, internal improvements, and trade show participation.
• Process and maintain records, reservations, and financial transactions; support front-of-house operations as needed.
• Assist with email marketing, light graphic design, CRM software, and administrative tasks.
• Embrace a positive, customer-focused approach, supporting engagement initiatives and embodying Group values.
• Other duties as assigned.

About You

 

• Dynamic and go getter personalities thrive in this fast paced environment.
• Requires a track record of success in serving customers, working in a team environment, listening, and providing information, and handling monetary transactions.

• Requires excellent verbal and interpersonal communication skills with strong telephone communication ability.

• Must be enthusiastic, willing to work in a face paced environment, and handle a high volume of calls. 

• Must have attention to detail and a sense of urgency.  Requires basic math skills to complete monetary transactions.

• Requires basic computer skills to enter customer data.  

• Experience with computerized reservation systems is helpful.  Knowledge of MS Word, Excel and Outlook required.

Benefits:

In return you will find a competitive salary and benefits package including affordable and robust medical, vision & dental plans, company-paid life insurance and 401(k) matching plan offering, free entry to all our Merlin attractions worldwide  - which also extend to family and friends, and much more.  In addition, you can expect continued growth of joining an exciting, global organization.

Pay Range:USD $18.00/Hr.