Sea Customer Care Specialist - Abacus Solution Group

Responsibilities:

• Coordinates with shippers, truckers. Steamship lines, customs brokers for import of
  shipments
• Complete the import process including correct equipment settings, booking, routing and document preparation
• Ensure all aspects of each shipment are in compliance with established SOP requirements
• Maintaining communications with customers, customs brokers, carriers and internal overseas offices to choose proper routing
• Negotiate cost-effective rates with service providers to ensure maximum profitability
• Participate in quotes for overseas offices and local sales reps as requested

Skills:

• Minimum 2 years of experience in a similar position
• Proficient with MS Office platforms
• Good communication skills both verbal and written
• Multitasking
• Good intrapersonal skills
• Excellent customer service and problem-solving skills
• Critical thinking
• Self-starter