Seasonal Bilingual Healthcare Customer Service Representative – Spanish-English – Remote in North Carolina at TTEC
Charlotte, NC
About the Job
Seasonal Bilingual Healthcare Customer Service Representative – Spanish-English – Remote in North Carolina
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience
As a Bilingual Healthcare Customer Service Representative – Spanish-English working remotely in North Carolina, you’ll be a part of bringing humanity to business
#experienceTTEC
Our employees have spoken
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll be Doing
Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer experience
High speed internet (> 15 mbps)
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage range of $17 to $18 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit www.hellottecbenefits.com for more information
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers
Our TTEC community is here for you as one dynamic, global family
You'll report to Team Lead
You'll contribute to the success of the customer experience and the overall success of the team
About TTEC
Our business is about making customers happy
That's all we do
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day
These exceptional customer experiences start with you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location US-NC-Concord
Job _Customer Care Representative
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience
As a Bilingual Healthcare Customer Service Representative – Spanish-English working remotely in North Carolina, you’ll be a part of bringing humanity to business
#experienceTTEC
Our employees have spoken
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll be Doing
Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer experience
High speed internet (> 15 mbps)
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage range of $17 to $18 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit www.hellottecbenefits.com for more information
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers
Our TTEC community is here for you as one dynamic, global family
You'll report to Team Lead
You'll contribute to the success of the customer experience and the overall success of the team
About TTEC
Our business is about making customers happy
That's all we do
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day
These exceptional customer experiences start with you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location US-NC-Concord
Job _Customer Care Representative
