Seasonal Sales Associate - Ace Hardware
Reno, NV 89521
About the Job
We are seeking outgoing, friendly, and helpful team members to welcome and assist customers during the holiday season. While previous hardware experience is a plus, it is not required as we provide extensive training.
South Meadows Ace Hardware is family-owned and operated. Helping our community is our number one priority, and we always strive to go the extra mile for our customers. We believe that having a talented team allows us to strengthen our relationships with customers and achieve these goals.
Our store goes beyond hardware: join our team and build a future, a purpose, and a community with us.
GENERAL DESCRIPTION
The primary role of the Sales Associate is to assist customers by providing an unparalleled customer experience. Additional responsibilities include receiving, stocking, and pricing merchandise, as well as maintaining a clean and orderly merchandise presentation and overall store cleanliness.
The primary responsibility for all employees of South Meadows Ace Hardware is to “AMAZE EVERY CUSTOMER EVERY TIME.”
SALES FLOOR DUTIES AND OPERATIONS
- Follow all company policies and procedures.
- Aid customers in locating merchandise in-store and on acehardware.com, as well as processing special orders.
- Be proficient in executing all store services, such as mixing paint and cutting keys.
- Assist in creating a positive, professional, and safe work environment.
- Assist with receiving, checking in, and stocking merchandise throughout the store.
- Help maintain accurate stock levels.
- Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
- Ensure a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets throughout the store.
- Advise store management of any pricing errors.
- Help with price changes and special orders.
- Ensure signage is current throughout the store.
- Operate pallet jack with proper training.
- Communicate any store issues to the General Manager for follow-up.
- Share any merchandising, cost control, or sales ideas with the General Manager.
- Be alert for merchandise theft.
- Protect all company assets and report any missing or damaged merchandise to your supervisor.
- Address all safety concerns immediately.
ADDITIONAL DUTIES MAY ALSO INCLUDE
- Face and dust front end.
- Assist with keeping impulse counters stocked and faced and rotate fresh merchandise as seasons change.
- Perform all other duties as assigned.
CUSTOMER SERVICE
- Provide a positive representation of South Meadows Ace Hardware.
- Be “customer ready” whenever you are on the sales floor.
- Greet customers entering and throughout the store.
- Thank customers when they finish and as they leave the store.
- Possess strong product knowledge and knowledge of store layout and product locations.
- Recommend related items when appropriate and execute the S.A.L.E.S. process.
- Proactively assist customers in solving problems.
- Possess a friendly, outgoing demeanor; work well with customers and fellow associates.
- Ensure all pages and calls are answered promptly and courteously.
- Forward any customer complaint that cannot be handled to a member of management.
- Always wear the company uniform and nametag.
ESSENTIAL REQUIREMENTS
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING Amaze our customers, our associates and our communities by
delivering on our helpful promise.
EXCELLENCE A disciplined approach to achieve outstanding results through
continuous improvement.
LOVE Showing our love for the work we do, our customers, and our
associates.
INTEGRITY An authentic commitment to moral and ethical behavior.
GRAITITUDE The attitude we show to all that enter Benbrook Ace Hardware.
HUMILITY The humble appreciation that every person is unique and valued.
TEAMWORK Together we can achieve extraordinary things.
"W.E. L.I.G.H.T."
WORK LIFE BALANCE
This position is with a team that respects your life outside of work. We believe in earning your trust through clear communication. We schedule in advance and work with you so you can plan.
BENEFITS INCLUDE
Flexible work schedule
Employee discounts
Free work vests
Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
