Seasonal Spa Fitness and Retail Manager - The Hermitage Club at Haystack Mountain - The Hermitage Club at Haystack Mountain

The Hermitage Club at Haystack Mountain

Are you passionate about creating unforgettable guest experiences in a luxury environment? Do you thrive in a dynamic setting where your leadership skills can truly shine? The Hermitage Club at Haystack Mountain is seeking an exceptional Seasonal Spa and Fitness Manager to join our team and lead our spa, pool, and fitness operations during our peak season.

About Us: Nestled in the picturesque Green Mountains of Vermont, The Hermitage Club at Haystack Mountain is a private, member-owned ski resort offering an unparalleled blend of outdoor adventure and indoor luxury. Our spa and fitness facilities are a sanctuary for our members and guests, providing them with rejuvenation and relaxation after a day on the slopes or exploring the beauty of our surroundings.

The Seasonal Spa, Fitness and Retail Manager at The Hermitage Club is responsible for overseeing all aspects of spa, pool, retail and fitness operations during the peak season. This role involves managing and motivating the spa and fitness teams to deliver an exceptional guest experience, maintain high service standards, and ensure operational efficiency. The manager will also oversee retail operations, ensuring a smooth and personalized shopping experience for all guests. Key duties include scheduling, guest relations, retail management, and daily operational tasks.

What You'll Do:

• Deliver Excellence: Welcome guests with a warm smile and ensure they receive tailored, exceptional service throughout their visit.
• Lead with Confidence: Manage and motivate a team of spa and fitness associates, guiding them to exceed guest expectations and maintain the highest standards of service quality.
• Provide extensive product knowledge and personalized service to guests, ensuring a high-quality retail experience.
• Optimize Operations: Schedule and oversee spa and fitness reservations, ensuring efficient use of facilities and maximizing guest satisfaction.
• Maintain Pristine Facilities: Ensure our spa, pool, and fitness areas are impeccably maintained, clean, and ready to provide the ultimate relaxation experience.
• Always maintain a neat and organized retail space, ensuring all products are properly displayed, correctly priced, and ready to sell.
• Create and enter orders in the Point of Sale (POS) system and manage inventory accurately.
• Enhance Guest Experience: Offer personalized recommendations and services that leave a lasting impression on our members and guests.
• Ensure Safety: Uphold safety protocols across all areas, providing a safe and serene environment for both guests and staff.

What We're Looking For:

• A proven leader with experience in spa, fitness, or hospitality management.
• A passion for delivering exceptional customer service and creating memorable guest experiences.
• Strong organizational skills and attention to detail, ensuring every aspect of the operation runs smoothly.
• The ability to thrive in a fast-paced, dynamic environment, balancing multiple priorities with ease.
• Flexibility to work weekends, holidays, and extended hours during our peak season.

Why Join Us?

At The Hermitage Club, we believe that our employees are our greatest asset. We offer a supportive and inspiring work environment where you can grow professionally while being part of a close-knit team dedicated to excellence. As the Seasonal Spa and Fitness Manager, you'll have the opportunity to make a significant impact on our members' and guests' experiences, all while working in one of the most beautiful locations in Vermont.

Ready to Make an Impact?

If you're ready to take your career to the next level and lead a team in a luxurious, high-energy setting, we want to hear from you! Apply today by submitting your resume and a cover letter detailing your qualifications and why you're the perfect fit for this role.

Join us at The Hermitage Club at Haystack Mountain, where your passion for excellence will be rewarded with an opportunity to shine in a breathtaking environment. Don't miss the chance to be part of something truly special!