Security Account Manager - Whelan Security

Job Title: Account Manager
Location: Tucson, AZ
Salary: $46,500 / year


Who is GardaWorld?

GardaWorld is the world’s largest privately owned security services company. We protect our clients’ staff and assets wherever they are. We offer different schedules, diverse work assignments spanning multiple industries, and career advancement opportunities. We encourage diversity and are proud to be an equal-opportunity employer. GardaWorld Security Services is looking for an Account Manager to fulfill different assignments for our clients.

JOB DESCRIPTION

As an Account Manager, you will be at the forefront of ensuring exceptional service delivery to our client in Tuscon, AZ. Your role encompasses a range of critical responsibilities, combining operational oversight, client relationship management, and team coordination. Your ability to navigate complex security scenarios, communicate effectively, and maintain a proactive approach will significantly contribute to our success. Thank you for your dedication to safeguarding our clients and their assets!

General Account Manager responsibilities include, but are not limited to:

• Supervise the day-to-day service provided to the client and ensure service is of the highest standard

• Develop and maintain effective relationships with clients and employees and liaise between GardaWorld, our client, and our assigned staff.

• Meet regularly with clients to address problems, provide status updates, communicate needs, and ensure satisfaction.

• Participate in the selection, orientation, training, and continual development of staff assigned to the account.

• Ensure 100% payroll and billing accuracy.

• Ensure 100% compliance with assigned accounts' federal, state, and local regulations.

• Respond quickly to critical situations

• Ability to read and write detailed reports

• Enforce client procedures, regulations, and standards

QUALIFICATIONS

Qualifications specific to this client site include, but are not limited to:

• At least 21 years of age or older as required by applicable law or contractual requirements

• Can use a computer and are comfortable typing, preparing PowerPoint, etc. 

• Minimum 3 - 5 years of professional‐level experience required. Prior experience in the security industry, law enforcement, and/or military is required.

• Experience in scheduling, operations, or other functions of the security industry is a plus.

• Current state driver's license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required

• WinTeam experience is a plus!

General Qualifications to work as an Account Manager at GardaWorld include: 

• Excellent management skills

• Customer Focus – Maintaining awareness and seeking to meet the needs and wants of internal and external customers.

• Excellent communication skills, both oral and written

• Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop, and mentor others within the Operations Department; Strong team leadership, team building, and facilitation skills

• Initiative – Engages in proactive behavior and looks for new project opportunities

• Adaptability – Responds effectively to changes in situation or information

• Minimum of three years of previous operations, service field, or project management experience

• Ability to pass an extensive background check

  It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.