Security Command Center Operator - TEKsystems

Description: RESPONSIBILITIES - Monitors Physical Security Information Management (PSIM) system for alerts, alarms, and other events. - Responds to alarm events and security situations based on Standard Operating Procedures or policies. - Coordinates Law Enforcement response to criminal and security incidents. - Makes notifications to various internal and external people or groups. - Operates CCTV cameras to ascertain the cause of events and coordinate response to those. - Performs access management tasks in the assigned systems to create badges, assign access, and remove access based on policies. - Central Point of Contact for the Corporate Security team. Answers phone calls, text messages, and emails regarding security and access management. - Fill out appropriate logs, reports, and other documents to properly report on the activities of the SCC. - Identify and report any broken, damaged, or non-operational security equipment for repair. - Visitor Check in at designated locations. - Works with internal and external customers to assist with questions, concerns, and other reports. - Attends trainings, staff meetings, and other assigned meetings as required. - Completes required self-guided training to maintain company and professional knowledge - Performs other duties as assigned Skills: Customer service, Call center, Data entry, Customer support Top Skills Details: Customer service,Call center,Data entry,Customer support Additional Skills & Qualifications: SUMMARY Is responsible for the 24x7 monitoring of all physical and electronic security systems reporting to the Security Command Center (SCC). Works with internal and external customers to assist with a wide range of physical security matters. Communicates via phone, text messages, and emails to all levels within the organization and externally. Performs access management tasks including badge creation, assignment of access, and removal of access based on policies and procedures. Intakes reports of suspicious or other security matters. Coordinates law enforcement, security, and internal response to a variety of security incidents. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. MUST BE PROFICINET IN COMPUTERS AND TYPING. Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.