Security Concierge Manager - GardaWorld

Job Description

Job Title: Concierge Manager
Location: Washington, DC
Salary: $75,000 - $85,000 / year

About Us:
Join our dynamic team here at GardaWorld, where innovation and excellence are at the forefront of everything we do. We are committed to safeguarding our client’s people and assets, and we need a leader who shares our passion for security and intelligence.

Job Description:

GardaWorld is seeking an experienced and dynamic Concierge Manager to lead our concierge team and deliver unparalleled service to our distinguished client. This pivotal role demands an individual with exceptional leadership skills, advanced concierge acumen, and the ability to provide bespoke service in a high-pressure environment.

Responsibilities:

• Lead, manage, and inspire the concierge team, including recruitment, comprehensive training programs, and rigorous performance evaluations.
• Develop and enforce sophisticated standard operating procedures to guarantee superior and efficient concierge services.
• Strategically oversee scheduling and task allocation to maximize team productivity and service quality.
• Uphold and elevate the highest standards of customer service by proactively addressing and resolving guest inquiries, requests, and concerns with precision and professionalism.
• Foster collaboration with other departments such as front desk, housekeeping, and maintenance to ensure seamless operations and exceptional guest satisfaction.
• Conduct thorough analysis of guest feedback and implement strategic improvements to enhance service delivery.
• Maintain an extensive and updated knowledge of local events, attractions, restaurants, and services to offer personalized recommendations.
• Resolve visitors and client complaints with a calm, professional demeanor, ensuring satisfaction and retention.
• Ensure strict adherence to all company policies, procedures, and regulations, and foster a culture of compliance and excellence.

Qualifications:

• Significant experience in a senior supervisory or managerial role within the luxury hospitality sector, particularly in concierge or guest services.
• Proven leadership and team management skills with a track record of developing high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to engage and build rapport with high-profile clients.
• Exemplary customer service skills with a demonstrated ability to provide personalized and anticipatory service.
• Superior multitasking and prioritization skills in a fast-paced, high-stakes environment.
• In-depth knowledge of local and regional attractions, fine dining, and exclusive services.
• Advanced proficiency in modern computer systems and software applications.
• Availability to work flexible hours, including evenings, weekends, and holidays, to meet the demands of our clients

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and growth.
• A collaborative and inclusive work environment.

Qualifications

Education