Security Customer Success Analyst - V-Soft Consulting Group, Inc

Security Customer Success Analyst
Primary Location: Richmond, Virginia

V-Soft Consulting is currently hiring for a Security Customer Success Analyst for our premier client in Richmond, Virginia.

Education and Experience

• Experience in customer success, account management, or a related role in the technology or cybersecurity industry.: 5 Years.
• Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner.: 5 Years.
• Passion for customer success and a commitment to delivering exceptional service.: 5 Years

Highly desired:

• Proficient in data analysis and reporting tools; experience with CRM systems is advantageous.: 5 Years.
• Strong understanding of cybersecurity concepts, practices, and products. Familiarity with security frameworks (e.g., NIST, ISO) is a plus.: 5 Years.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues.: 5 Years.

WHAT YOULL DO:
Job Responsibilities:

• Customer Engagement: Actively engage with customers to understand their needs, challenges, and goals regarding security solutions.
• Account Management: Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk.
• Analysis and Reporting: Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services.
• Problem Resolution: Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions.
• Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions.
• Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of security offerings.
• Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture.
• Collaboration: Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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