Security Officer - Command Center Operator - Allied Universal

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Hourly Pay Rate: $24.00

Schedule will be discussed during the interview. Candidates need to be aware that Allied Universal is seeking three officers, one for each shift; 1st, 2nd, and 3rd.

Candidates interested in this role should have the following qualifications:

• Knowledge of/Experience using security camera systems [Salient and Ubiquity preferred].
• Knowledge of/Experience using access control systems [Pro-Watch preferred].
• Knowledge of emergency procedures (Incident Command System - ICS)
• Ability to monitor and respond to radio traffic, phone calls or calls for assistance
• Ability to manage multiple systems (e-mail, monitoring/recording video cameras, access control systems)

The Security Operations Center is a sophisticated command center focused on customer service and site monitoring. Security Operations Officer is responsible for providing customer service via telephone interactions with employees as well as supporting security through radio communications and monitoring of video surveillance systems. This position requires excellent computer skills, the ability to master at least five computer applications, and provide outstanding customer service for each customer interaction. Additional responsibilities of the Security Center Officer position include, but are not limited to, the following:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Answer, evaluate, and prioritize incoming telephone and radio calls
• Communicate effectively with on-site security personnel to properly resolve incidents
• Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel
• Monitor fire/life/safety alarms to determine the necessary level of response
• Escalate and coordinate incidents to the site supervisor
• Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials
• Become proficient with several computer applications to properly log data, verify access, create customer profiles, and issue badges
• Become conversant with emergency procedures and evacuation procedures for data center
• Identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and/or corporate management
• Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for data center
• Ensure all components of the Security Operations Center surveillance equipment are operating according to expected standards and protocols
• Maintain an effective video management system in accordance with expected standards and protocols. Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events and assist with an investigation regarding suspicious activity, property damage, acts of violence, etc.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.