Senior Analyst - Marketing & CRM Strategy - Frontier Communications
Dallas, TX
About the Job
As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!
The consumer CRM team is looking for a smart, self-motivated problem solver to join our team. This role will specifically support base management and life cycle events post-installation. You will be tasked with culling insights and designing a strategy to help improve customer experience, revenue streams, and customer churn. You will be responsible for managing projects end to end, from analyzing data to program design to execution and finally results analysis. In this remote role, you will be expected to collaborate with peers as required but can work anywhere in the contiguous United States.
We need someone in this role who is comfortable working cross functionally, managing multiple projects, and a strategic thinker.
- Strategize, coordinate, manage & report on multiple CRM/existing customer campaigns
- Work collaboratively with cross-functional teams, including IT, product development, customer service, legal, sales, and marketing to develop and implement strategies to improve churn and deliver higher APRU from our customer base
- Partner with the analytics team to deliver post-project analysis on the effectiveness of initiatives and programs; determine adjustments based on findings
- Analyze current customer targeting strategies and performance trends to support optimal next-best actions and related testing
- Work with forecasting managers to deliver historical trends and other related assumptions to build more timely and accurate forecasting models based on the initiatives you design
- Present strategy and initiative recommendations to business partners and executives; ability to build executive-level presentations
Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer include:
- Salary Range: $92,000 - $176,000
- 20 PTO (Paid Time Off) days + 10 paid holidays per year
- Day one medical, dental, vision, and prescription drug plan
- 401k match of 50% on 6% of eligible compensation
- Same-sex spouse and domestic partner benefits coverage
- 10 weeks of paid parental leave, 3 weeks of paid caregiver leave, and up to $10k in adoption program assistance
- Bachelor's Degree and 4+ years of marketing and/or project management experience required
- Experience with marketing strategy and CRM
- Strong communication and presenting skills
- Ability to work on and prioritize multiple initiatives, incorporating change management as it occurs
