Senior Architect, ServiceNow (Customer Service Management/Financial Services Operations) - The Travelers Indemnity Company
Hartford, CT 06101
About the Job
Who Are We?Taking care of our customers, our communities and each other
That’s the Travelers Promise
By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years
Join us to discover a culture that is rooted in innovation and thrives on collaboration
Imagine loving what you do and where you do it.Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment
As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$135,700.00 - $223,900.00Target Openings1What Is the Opportunity?Collaborative Environment, Transformational Projects, and a Growing Team! As a member of Enterprise Technology Solutions Claim Architecture team, you will be joining a strategic and collaborative team that is passionate about transforming our business and technology capabilities and paving the way for best-in-class solutions.As a Sr
Architect ServiceNow CSM/FSO supporting Claim, you will collaborate with senior Technology and Business leaders and apply your knowledge of modern technology to influence and innovate solutions that impact the business
In this role we will look to you to: • Lead the architecture design and implementation of ServiceNow Customer Service Management (CSM) / Financial Services Operation (FSO) solutions, ensuring they align with business objectives and best practices.• Oversee the configuration of ServiceNow CSM/FSO modules to meet specific business needs, including workflows, integrations, and user interfaces.• Collaborate with business stakeholders to guide requirements, define project scope, explain ServiceNow capabilities and ensure successful delivery of ServiceNow solutions that meet business needs.• Drive continuous improvement initiatives by staying updated with the latest ServiceNow features and capabilities, and implementing enhancements to optimize performance and user experience.Let us help you accelerate your career as we grow our team and transform our business!What Will You Do?Collaborate with Claim and technology leadership to develop architecture priorities and direction to enable business imperatives.Advocate for modern architecture principles and technology modernization.Drive continuous technology transformation to reduce technical debt.Partner with engineering to align skills with technology direction and execute proof of technologies.Analyze industry and technology trends to leverage advancements.Lead and define technology proof of concepts to validate architecture solutions.Engage in hands-on prototyping of new technology solutions.Define target state technology architecture and roadmaps.Align IT initiatives with the target state architecture.Communicate architectural direction and its alignment with enterprise strategy.Optimize talent strategy to ensure appropriate balance of resources.Continuously improve the efficiency and effectiveness of the architecture.Perform other duties as assigned.What Will Our Ideal Candidate Have?Education & Experience:Bachelor's degree in a technology-related field or equivalent with 6+ years in technology architecture and implementation, especially in ServiceNow CSM.ServiceNow Expertise:Deep understanding of ServiceNow platform, architecture, and best practices.Skilled in optimizing Claim workflows using ServiceNow CSM/FSO.Proficient in integrating ServiceNow with other systems (e.g., Reged, Office, Legacy) using integration hub and APIs/Events.Strong data modeling, migration, and integration skills.Ability to design user-friendly interfaces and workflows.Technical Skills:Performance tuning and optimization for ServiceNow CSM/FSO.Experience with large-scale technology platforms and cloud data technologies.Deep experience with AWS, APIs, accelerators, and DevSecOps.Cloud Architecture Certification (AWS, GCP, or Azure) or strong cloud architecture experience.Experience developing technology roadmaps aligned with business goals.Experience in technology modernization, including cloud-native migration and API strategy.Good understanding of security.Experience in agile operating models and insurance technology.Business Acumen and Competencies:Ability to establish strategic technology direction and architecture vision in alignment with business goals.Proven ability to influence senior leadership and other stakeholders.Innovative mindset with a focus on continuous improvement.Strong analytical and problem-solving skills.Resilience and positive attitude in the face of challenges.Ability to present technical concepts clearly to diverse audiences.Strong teamwork skills for cross-functional collaboration.What is a Must Have?Bachelor’s degree or its equivalent in work experience.Six years of experience in enterprise, application, and/or information architecture within a line of business or enterprise area.What Is in It for You?Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum
If you have student loan debt, you can enroll in the Paying it Forward Savings Program
When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account
You are also eligible for a Pension Plan that is 100% funded by Travelers.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs
In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved
Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.Employment PracticesTravelers is an equal opportunity employer
We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve
We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .SummaryLocation: CT - Hartford; MN - St
PaulType: Full time
That’s the Travelers Promise
By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years
Join us to discover a culture that is rooted in innovation and thrives on collaboration
Imagine loving what you do and where you do it.Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment
As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$135,700.00 - $223,900.00Target Openings1What Is the Opportunity?Collaborative Environment, Transformational Projects, and a Growing Team! As a member of Enterprise Technology Solutions Claim Architecture team, you will be joining a strategic and collaborative team that is passionate about transforming our business and technology capabilities and paving the way for best-in-class solutions.As a Sr
Architect ServiceNow CSM/FSO supporting Claim, you will collaborate with senior Technology and Business leaders and apply your knowledge of modern technology to influence and innovate solutions that impact the business
In this role we will look to you to: • Lead the architecture design and implementation of ServiceNow Customer Service Management (CSM) / Financial Services Operation (FSO) solutions, ensuring they align with business objectives and best practices.• Oversee the configuration of ServiceNow CSM/FSO modules to meet specific business needs, including workflows, integrations, and user interfaces.• Collaborate with business stakeholders to guide requirements, define project scope, explain ServiceNow capabilities and ensure successful delivery of ServiceNow solutions that meet business needs.• Drive continuous improvement initiatives by staying updated with the latest ServiceNow features and capabilities, and implementing enhancements to optimize performance and user experience.Let us help you accelerate your career as we grow our team and transform our business!What Will You Do?Collaborate with Claim and technology leadership to develop architecture priorities and direction to enable business imperatives.Advocate for modern architecture principles and technology modernization.Drive continuous technology transformation to reduce technical debt.Partner with engineering to align skills with technology direction and execute proof of technologies.Analyze industry and technology trends to leverage advancements.Lead and define technology proof of concepts to validate architecture solutions.Engage in hands-on prototyping of new technology solutions.Define target state technology architecture and roadmaps.Align IT initiatives with the target state architecture.Communicate architectural direction and its alignment with enterprise strategy.Optimize talent strategy to ensure appropriate balance of resources.Continuously improve the efficiency and effectiveness of the architecture.Perform other duties as assigned.What Will Our Ideal Candidate Have?Education & Experience:Bachelor's degree in a technology-related field or equivalent with 6+ years in technology architecture and implementation, especially in ServiceNow CSM.ServiceNow Expertise:Deep understanding of ServiceNow platform, architecture, and best practices.Skilled in optimizing Claim workflows using ServiceNow CSM/FSO.Proficient in integrating ServiceNow with other systems (e.g., Reged, Office, Legacy) using integration hub and APIs/Events.Strong data modeling, migration, and integration skills.Ability to design user-friendly interfaces and workflows.Technical Skills:Performance tuning and optimization for ServiceNow CSM/FSO.Experience with large-scale technology platforms and cloud data technologies.Deep experience with AWS, APIs, accelerators, and DevSecOps.Cloud Architecture Certification (AWS, GCP, or Azure) or strong cloud architecture experience.Experience developing technology roadmaps aligned with business goals.Experience in technology modernization, including cloud-native migration and API strategy.Good understanding of security.Experience in agile operating models and insurance technology.Business Acumen and Competencies:Ability to establish strategic technology direction and architecture vision in alignment with business goals.Proven ability to influence senior leadership and other stakeholders.Innovative mindset with a focus on continuous improvement.Strong analytical and problem-solving skills.Resilience and positive attitude in the face of challenges.Ability to present technical concepts clearly to diverse audiences.Strong teamwork skills for cross-functional collaboration.What is a Must Have?Bachelor’s degree or its equivalent in work experience.Six years of experience in enterprise, application, and/or information architecture within a line of business or enterprise area.What Is in It for You?Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum
If you have student loan debt, you can enroll in the Paying it Forward Savings Program
When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account
You are also eligible for a Pension Plan that is 100% funded by Travelers.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs
In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved
Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.Employment PracticesTravelers is an equal opportunity employer
We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve
We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .SummaryLocation: CT - Hartford; MN - St
PaulType: Full time
Source : The Travelers Indemnity Company