Senior Associate IT Service Management Specialist at Discover Financial Services

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

Discover Financial Services (DFS) is seeking a Disaster Recovery (DR) Senior Associate to join our global Business Technology (BT) team. The Disaster Recovery and Service Continuity (SC) team supports​ the goals and objectives of Business Continuity Management, with a specific focus on technology that enables critical business processes. Overall, the program encompasses the processes, policies and procedures that collectively provide DFS the ability to respond to a disaster, or a large-scale interruption, through the continuation and/or recovery of essential technologies, infrastructure services, and applications.

The senior member of the IT service management team focused on key deliverables of the service. Provides technical direction to the team and works with other BT teams to integrate process procedures into their functions. Interacts with BT Directors and VPs.  Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Analyze data, identify trends, and provide Disaster Recovery and Service Continuity program- and plan-level reporting and documentation to inform, educate, and influence key stakeholders and plan owners.
• Ensure alignment of business requirements to technology capabilities, including approval by all relevant stakeholders.
• Understand and applies quality and content standards via collaboration with project and technology teams, including periodic plan and process reviews, facilitation of exercises, and development/delivery of training and educational materials.
• Establish and regularly communicate metrics-based reporting on all DR/SC activities with clear success criteria, KPIs/KRIs and continuous improvement opportunities.
• Manage work across organizational lines to align competing priorities and achieve consistent results.
• Responsible for using principles to understand customer situations and create solutions.
• Reviews and approves change requests to ensure all necessary measures are being taken to
  minimize unplanned downtime. Approves or rejects change requests based on change audit requirements
• Responsible for maintaining the quality of IT services.

Qualifications You’ll Need
The Basics

• Associate’s degree in computer science
• 2+ years of experience in IT Services or related
• In lieu of education, 4+ years IT Services or related experience

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally.; Ability to communicate in written form.

• Travel up to 10% of the time.

Bonus Points If You Have

• Bachelor's degree or relevant industry experience in computer science, information systems, information protection (information security), or a related IT field
• Certification from Disaster Recover Institute International (DRI), EC-Council, Business Resilience Certification Consortium International (BRCCI), Certified Information Security (CIS) is preferred.
• Comprehensive understanding of current recovery solutions, high availability architectures and data center architectures.
• Knowledge of crisis management protocols, including communication, escalation, declaration, and de-escalation best practices.
• Excellent oral and written communication skills. Must be able to effectively interact with technical, non-technical, and management teams.
• Familiarity with Business Continuity concepts and processes, including disaster risk assessments, Business Impact Analysis (BIA), and continuity plan development protocols.
• Technical background and experience in areas such as software & product development, networking, database and backup management.
• Working knowledge of multi-cloud environments, alerting & monitoring processes, virtualization technologies, replication and recovery methods, backups and storage techniques. 
• Understanding of current standards and guidelines related to BCM & DR (e.g. FFIEC, NIST, ISO 22301:2019)
• External applicants will be required to perform a technical interview.

**Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.**

#LI-MF1

Application Deadline:

The application window for this position is anticipated to close on Oct-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $58,500.00 to $90,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.