Senior Business Analyst D365 CE - Evolve ESolutions LLC
Chicago, IL 00000
About the Job
About the Role:
Senior Business Analyst with a strong background in Microsoft Dynamics 365 CRM Customer Engagement (D365 CE). This role is perfect for someone with expertise in the Banking and Financial Services domain and a deep understanding of D365 Sales, Service, Dataverse, and Power Apps. If you have a knack for gathering and analyzing business requirements and working closely with both business and technical stakeholders, we encourage you to apply.
Key Responsibilities:
Lead requirement gathering and analysis sessions, conducting workshops with business and technical stakeholders to define and design solutions.
Drive the review and approval of requirements, ensuring alignment across all stakeholders.
Map integration patterns to functional usage, providing subject matter expertise in integration architecture.
Manage MS Dynamics CRM and third-party integration using tools such as Mulesoft, REST APIs, ODATA, Web APIs, and SSIS packages.
Oversee data migration, analysis, and harmonization using out-of-the-box tools and third-party solutions, preferably Azure Data Factory.
Customize and configure CRM workflows, plugins, forms, and administrative features.
Write detailed user stories, conduct grooming sessions, and perform story walkthroughs with stakeholders.
Prepare use case diagrams, UMLs, sequence diagrams, and process flows using Visio.
Work closely with Product Owners to analyze change requests, conducting impact assessments on existing business flows.
Support sprint planning, backlog refinement, and story grooming activities.
Assist in system integration, user acceptance testing, and ensure application-level testing is completed successfully.