Senior Business Manager - Channels Strategy & Analytics Lead at Capital One
Elk Grove Village, IL 60007
About the Job
Recruiting: VA - Richmond, United States of America, Richmond, VirginiaSenior Business Manager - Channels Strategy & Analytics LeadWe are looking for a strategic problem solver to help us shape our Servicing and Channels strategy
You will partner with Capital One leaders to define servicing, routing and footprint strategies that provide amazing customer experiences and protect spend while delivering on our destination economics. Some of the problem statements you’ll be tasked with include: Finding what are the key ingredients of competitors/partners servicing strategy “secret sauce” to deliver differentiated customer satisfactionDefining key components of our servicing strategy (e.g
multichannel servicing strategy, policies, segmentation, routing)Defining destination footprint strategy and how to get thereEstablishing a path towards destination economics to deliver against synergy targetsIn this role, you will get to work with several senior leaders and across several functions including Tech, Product, IMO and Operations
You will have full ownership of critical bodies of work and will get access to dedicated BA and DA resources.You might be an ideal candidate for this role if:You’re a truth seeker who takes a hypothesis driven approach to solve complex problems and works in quick iterations towards the ATTCYou enjoy executive storytelling, deck building and pitching business recommendationsYou have experience operating in “white space” and turning fuzzy ideas into concrete and structured solutionsYou bring great teamwork and influencing skills to the tableAs a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges
You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line
And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.General Responsibilities:Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behaviorBusiness ownership: Have an ownership mindset, and potentially P&L accountability for a business segment
Strategic planning with a 1-6 month horizonLeadership: May manage and develop a team of analysts
Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital OneProduct: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analyticsMarketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels
Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategiesCredit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysisExecution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy
Oversee multiple projects and programs concurrentlyPartnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitabilityStrategic & analytic orientation: A proven track record of decision making and problem solving based on analytics
Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk managementStrong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to businessSolid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise
He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver resultsStrong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skillsClear results orientation: display an intense focus on achieving both short and long term goals
He/she should be able to drive and execute an agenda in an uncertain and fluid environmentSuccessful track record of thriving in a fast paced, entrepreneurial and dynamic environment
Previous consulting experience is a plusBasic Qualifications:Bachelor’s DegreeAt least 2 years of experience in quantitative analysisAt least 2 years of experience in qualitative analysisAt least 1 year of experience in people managementAt least 1 year of experience in project managementPreferred Qualifications: Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering5+ years of experience in quantitative analysis5+ years of experience in qualitative analysis2+ years of experience in people management2+ years of experience in product development2+ years of experience in financial modeling2+ years of experience in economic forecasting2+ years of experience in project managementCapital One will consider sponsoring a new qualified applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location
Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Illinois (Hybrid On-Site): $185,600 - $211,800 for Sr
Business ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Learn more at the Capital One Careers website
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law
Capital One promotes a drug-free workplace
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp
(COPSSC).SummaryLocation: Richmond, VA; Chicago, IL; McLean, VAType: Full time
You will partner with Capital One leaders to define servicing, routing and footprint strategies that provide amazing customer experiences and protect spend while delivering on our destination economics. Some of the problem statements you’ll be tasked with include: Finding what are the key ingredients of competitors/partners servicing strategy “secret sauce” to deliver differentiated customer satisfactionDefining key components of our servicing strategy (e.g
multichannel servicing strategy, policies, segmentation, routing)Defining destination footprint strategy and how to get thereEstablishing a path towards destination economics to deliver against synergy targetsIn this role, you will get to work with several senior leaders and across several functions including Tech, Product, IMO and Operations
You will have full ownership of critical bodies of work and will get access to dedicated BA and DA resources.You might be an ideal candidate for this role if:You’re a truth seeker who takes a hypothesis driven approach to solve complex problems and works in quick iterations towards the ATTCYou enjoy executive storytelling, deck building and pitching business recommendationsYou have experience operating in “white space” and turning fuzzy ideas into concrete and structured solutionsYou bring great teamwork and influencing skills to the tableAs a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges
You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line
And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.General Responsibilities:Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behaviorBusiness ownership: Have an ownership mindset, and potentially P&L accountability for a business segment
Strategic planning with a 1-6 month horizonLeadership: May manage and develop a team of analysts
Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital OneProduct: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analyticsMarketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels
Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategiesCredit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysisExecution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy
Oversee multiple projects and programs concurrentlyPartnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitabilityStrategic & analytic orientation: A proven track record of decision making and problem solving based on analytics
Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk managementStrong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to businessSolid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise
He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver resultsStrong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skillsClear results orientation: display an intense focus on achieving both short and long term goals
He/she should be able to drive and execute an agenda in an uncertain and fluid environmentSuccessful track record of thriving in a fast paced, entrepreneurial and dynamic environment
Previous consulting experience is a plusBasic Qualifications:Bachelor’s DegreeAt least 2 years of experience in quantitative analysisAt least 2 years of experience in qualitative analysisAt least 1 year of experience in people managementAt least 1 year of experience in project managementPreferred Qualifications: Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering5+ years of experience in quantitative analysis5+ years of experience in qualitative analysis2+ years of experience in people management2+ years of experience in product development2+ years of experience in financial modeling2+ years of experience in economic forecasting2+ years of experience in project managementCapital One will consider sponsoring a new qualified applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location
Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Illinois (Hybrid On-Site): $185,600 - $211,800 for Sr
Business ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Learn more at the Capital One Careers website
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law
Capital One promotes a drug-free workplace
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at
1-800-304-9102
or via email at RecruitingAccommodation@capitalone.com
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to
Careers@capitalone.comCapital
One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entitiesPlease note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp
(COPSSC).SummaryLocation: Richmond, VA; Chicago, IL; McLean, VAType: Full time
