Senior Business Operations Manager, VR - Axon
Scottsdale, AZ
About the Job
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Our mission is to protect life
We're out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing Public Safety customers with the state-of-the-art devices and services they need to successfully serve and protect our communities. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We'll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It's a big mission, but it's one we'll pursue relentlessly every single day.
Your Impact
The Axon VR team deployed a revolutionary and "game-changing" solution of hands-on training for Police Officers pairing Virtual Reality, Axon Products, and replica officer duty equipment. This groundbreaking technology MUST get into the hands of public safety organizations worldwide. For that, we need you. You will be the critical link between our product and the officers in the field! You are the direct drive of our product into the market and tackling key challenges with managing key operational challenges for new product launch and in-market products.
As the Sr. Business Operations Manager for Axon VR, you will have responsibility for planning and managing the operational rhythm of our business. Your role will involve building processes to support VR growth across all markets, and establishing a monthly "operations review" to enable effective and streamlined communication across the organization. You will oversee a group of interrelated initiatives and teams, aligning expectations, resources, and goals to ensure that cross-functional teams are making progress towards desired outcomes.
As the VR organization transitions from a small start-up to a mature growth organization, your focus will be on driving operational excellence. You'll ensure we have the right data for informed decisions, both quantitative and qualitative data from the right sources, processes that allow us to scale with minimal churn and customer impact, and structures that simplify our overall operations. This role has a primary focus on pre-sales functions.
Additionally, you will drive strategic initiatives that improve customer adoption and our overall "ease-of-doing-business" such as enabling agencies to train with TASER 10 in VR before receiving their duty TASER 10 CEWs, leading our hardware refresh strategy to keep agencies up-to-date with evolving VR technology, and collaborating across the Axon organization on new systems to streamline quoting and SKU creation processes. The VR team is constantly building new hardware that continues to enhance the value our VR training bring to public safety. As this new hardware is released, you will work with internal teams to define the operational GTM strategy, which includes partnering with Sales to define the allocation process and priority.
A successful candidate will have experience in an analytics-driven environment, be proficient with analytical tools (such as PowerBI, Tableau, Salesforce CRMA, or Excel), and demonstrate strong attention to detail with a clear sense of ownership in their work. You should be capable of communicating complex concepts clearly and using nuanced data to support your findings and recommendations. This candidate should be analytical, collaborative, skilled in driving accurate and actionable forecasting for our VR product portfolio, and adept at taking cross-functional projects from concept to execution. This role requires strong collaboration skills, working with Sales, Marketing, Ecommerce Operations, Product Management, and Supply Chain Operations to align on key business objectives.
What You'll Do
Location: Scottsdale, AZ
Reports to: Sr. Director of VR Operations, Hardware, & Labs
- Develop and maintain dashboards and reports that provide actionable insights to various areas of the VR business to the leadership team, while leading regular cross-functional operational reviews to discuss status and propose initiatives.
- Develop and maintain comprehensive forecasts for VR products, incorporating historical data, market trends, promotional activities, and other relevant factors. Analyze data to identify trends, opportunities, and risks, providing actionable recommendations to improve forecast accuracy. Communicate forecasts and insights to key stakeholders, including sales leadership, marketing teams, and executive management.
- Manage our SKU update efforts, including initiatives for a seamless SKU Swap process for new hardware, as well as partnering with NPI teams to bring new SKUs to life as needed.
- Develop and maintain our SKU and Operational Playbooks, that will be used by teams across Axon to guide them on the end-to-end lifecycle of the VR products and sales initiatives.
- Partner with the Axon Proposals team and serve as the primary VR point of contact for building a proposal response library, while collaborating with the team to respond to customer proposal requests as they arise.
- Identify opportunities to streamline and enhance sales processes through data-driven insights. Collaborate with cross-functional teams to implement process improvements and track their impact, and monitor and evaluate the effectiveness of implemented changes and adjust strategies as needed.
- Collaborate with Axon business and VR leaders to define vision, scope, and delivery timelines and life-cycle for special project deliverables, and help bring these projects to fruition. These projects consist of both internal and customer-facing deliverables as we bring new products to market.
What You Bring
- 6+ years of work experience in business operations or sales operations
- Bachelor's degree in Business Management, Operations, or Supply Chain Management preferred.
- High degree of competency and proven success with project management including: Agile methodology, identifying and managing risks, tracking dependencies and milestones, and communicating overall project status.
- Ability to recommend a plan, anticipate and handle objections, influence stakeholders, and execute.
- Excellent communication skills and ability to communicate with all levels of stakeholders, including executive leaders
- Prior experience in an analytics-driven environment, are comfortable using analytical tools (such as PowerBI, Tableau, Salesforce, or Excel).
- Can establish 0-1 process templates where current standards do not exist.
Benefits That Benefit You
- Competitive salary and 401K with employer match
- Discretionary paid time off
- Robust parental leave policy
- An award-winning office/working environment
- Ride along with real police officers in real life situations, see them use technology, get inspired
- And more...
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 83,000 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
