Senior Business Operations Specialist - Netradyne
San Diego, CA
About the Job
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
Reporting to the Business Operations Manager, the Senior Business Operations Specialist will lead cross-functional complex projects, system optimization, and manage order fulfillment for enterprise customers. This person will manage RMAs, asset tracking and warranties. This position requires strategic thinking, problem-solving skills, and a strong understanding of business processes.
Responsibilities:
- Work closely with sales, customer success, product management, inventory & logistics, and other teams to ensure accurate demand planning, and smooth order management for enterprise customers. This will involve coordinating with these teams to resolve issues, improve processes, and ensure processes comply with company policies and procedures. It will also involve direct communication with customers.
- Accountable for leading, planning, execution, and monitoring large, complex projects.
- Lead identification of system enhancements for CPQ and Salesforce including quote configuration and order fulfillment to scale the business and support enterprise customers.
- Responsible for creating business requirements for system enhancements and monitoring the execution of key initiatives against measurable success criteria.
- Communicate cross functionally including with remote teams in the US and India to ensure successful implementation of new system enhancements. This includes review of business requirements, detailed test cases, testing in UAT, etc.
- Manage the end-to-end process for RMAs, returns, asset tracking, and warranties, including identifying process enhancements.
- Monitor RMA run rate to ensure sufficient inventory is available to fill RMAs.
- Responsible for managing the receipt and asset creation of incoming shipments.
- Document processes and procedures as needed.
- Develop and implement efficient workflows to streamline operations and reduce bottlenecks.
- Responsible for quality assurance and accuracy of End of Day Shipping reports.
- Accounting True Up for trials and RMAs
- Support the build-out of scalable processes, procedures, and capabilities to meet global growth objectives.
- Collaborate with key stakeholders to understand business needs and priorities.
- Build strong relationships with cross-functional internal teams.
Background Required:
- 3+ years of experience in Business Operations
- Project Management (PMP Certification Preferred)
- Understanding of process mapping and business process reengineering.
- Experience with project management tools.
- Leadership skills with the ability to work in and lead cross-functional and global teams.
- Location: San Diego, CA
Other Essential Abilities and Skills:
- Excellent communication (verbal & written) skills
- Strong analytical and problem-solving skills.
- Self-sufficiency and an ability to work with minimal supervision.
- Excellent organizational and ability to manage multiple projects simultaneously.
- Establishes & maintains effective, collaborative relationships (internally & externally)
- Team player
- Self-motivated
Economic Package Includes:
- Salary $70,000- $90,000
- Company Paid Health Care, Dental, and Vision Coverage
- Three Health Care Plan Options
- Generous PTO and Sick Leave
- 401(K)
- Disability and Life Insurance Benefits
- $50 phone stipend per pay period
We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
If there is a match between your experiences/skills and the Company's needs, we will contact you directly.
Netradyne is an equal-opportunity employer.
Applicants only - Recruiting agencies do not contact.
Recruitment Fraud Alert!
There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in '@netradyne.com' or '@us-greenhouse-mail.io'.
Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.
