Senior Citrix Engineer - Hired by Matrix

Pay Rate: 65.00-71.95 $/Hour

• Deploy, support, and manage business-critical applications across both static and Machine Creation Services (MCS) based Citrix servers within a Citrix Virtual Apps and Desktop 7 environment.
• Assist with general Windows administration tasks, including Active Directory management, group policy configuration, and server maintenance.
• Provide expert-level troubleshooting and resolution web conferencing software such as Microsoft Teams, WebEx, Zoom in a Citrix HDX environment.
• Manage and upkeep Citrix Federated Authentication Service (FAS), Cloud Connector, ADC, Studio, Director, and StoreFront.
• Collaborate with cross-functional teams to gather requirements, design solutions, and implement Citrix technologies to meet business needs.
• Conduct regular performance monitoring and optimization of Citrix infrastructure to enhance user experience and efficiency.
• Oversee the Distributed File System (DFS) implementation across the enterprise.
• Deploy, administer, and provide support for internally hosted applications within the Application Services team.
• Allocate time between project-based and support-based tasks, approximately 60% for project work and 40% for support tasks. This distribution may be adjusted based on workload demands.
• Respond to system alerts generated by monitoring systems, including SCOM, Citrix Director, and xMatters.
• Develop and maintain documentation, including architecture diagrams, standard operating procedures, and technical guides.
• Adhere to industry-standard change control practices while operating within a least privilege security environment.
• Participate in on-call rotation and provide after-hours support as needed.
• Work on other ad hoc duties as assigned.

• Bachelor’s degree in Computer Science, Management Information Systems, or equivalent work experience.
• Minimum of 5 years of relevant, hands-on Citrix Engineering experience supporting Windows Server in a Microsoft Active Directory Enterprise environment.
• Deep understanding of internal and publicly signed SSL certificates including procurement, installation, configuration, renewal and revocation.
• Excellent troubleshooting skills with a scientific approach to problem investigation and resolution.
• Strong understanding of generally accepted system administration methodologies and tools such as Wireshark, Fiddler, Procmon, and others.
• In-depth understanding of common protocols and networking such as TCP/IP, UDP, TLS/SSL, VLANs, MAC addresses, subnets, and firewalls.
• Good written documentation skills and demonstrable experience of documenting systems and procedures.
• Experience with and willingness to follow a strict change management and incident tracking process.
• Functional knowledge of PowerShell scripting and a desire to become more advanced.
• Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently and when to escalate.
• Proficient in IIS management, including app pools, site authentication, and protocol binding.
• Excellent interpersonal and communication skills, including the ability to interact with users of varying technical skill levels.
• Detail-oriented individual with the ability to work with limited supervision and manage his/her own time.
• Collaborative within the team for special projects or troubleshooting and works across various IT groups and business units.
• Experience working in a highly secured and least privilege access environment.
• Proficiency in Netscaler ADC implementation and support.
• Exposure to VMWare ESX Hypervisor.
• Previous experience supporting Microsoft Teams in a published Citrix Desktop environment.
• Capability in building and supporting Windows Server 2022.
• Proficient in the implementation and support of FSLogix for profile management and app masking, with a background in Citrix User Profile Management (UPM).
• Experience in Citrix MCS image management, including seal scripting and update distribution.
• In addition, the ideal candidate will have experience with the following technologies:
• Experience supporting IaaS, PaaS, and SaaS cloud systems such as Microsoft Azure, Citrix Cloud, and ShareFile.
• Proficiency in automation and scripting, particularly with PowerShell.
• Comprehensive understanding of multi-tier applications and frameworks.
• Experience with Service Now incident and change management processes.
• Preference for previous experience in the financial sector.
• Knowledge and proficiency in App-V application packaging and support.
• Citrix certifications (e.g., CCE-V, CCP-V) and Microsoft certifications (e.g., MCSE) are a plus.
• Familiarity with Azure hosted desktops and IGEL thin clients
• Implementation and support of Citrix Workforce Environment Manager (WEM).
• Previous experience supporting both persistent and non-persistent Citrix VDI and Shared Desktops.
• Experience in implementing and supporting Application Layering solutions such as Liquid ware Flex App.