Senior Computer User Support Specialist - DANE, LLC

IT Mart Systems Administrator is responsible for providing Account Management Services to
Department of State consolidated accounts. Duties consist of creating, modifying and managing all
Department of State accounts, creating and modifying SNAP cards, and providing initial mobile
and laptop support at tier 1 level.
Duties and Responsibilities:
Performs systems administrative and operational duties on computer systems
Perform account management duties in Active Directory
Welcome and greet customers when handling front desk operations
Analyze, evaluate, test and repair basic hardware problems
Prepare activity and progress reports regarding support activities
Respond, investigate, and correct problems.
Acts as a technical resource for user queries
Contribute to developing and implementing improvements in the account management
processes.
Working to achieve SLA's when resolving customer issues
Organize and conduct one-on-one and small group training in the use of commercial and
government off-the-shelf software products (COTS and GOTS)
Provide troubleshooting diagnosis, and repair for laptop and mobile devices