Senior Customer Business Manager - Honeywell

THE BUSINESS



Honeywell International Inc. (NYSE: HON) is a global technology and manufacturing company that invents and commercializes solutions to address some of the world's most critical challenges. With a diverse portfolio spanning multiple industries, Honeywell is committed to introducing state-of-the-art technology solutions that improve efficiency, productivity, sustainability, and safety in high-growth businesses. Our broad range of products and services includes aerospace systems, building technologies, performance materials, safety and productivity solutions, and more. We leverage our expertise in software, hardware, and engineering to develop innovative solutions that enhance the quality of life for people around the globe.



With a strong commitment to inclusion and diversity, Honeywell fosters a culture of innovation, collaboration, and continuous improvement. We prioritize integrity, ethics, and workplace respect in everything we do. Our behaviors, such as innovating and creating value for customers, embracing transformation, and driving accountability, shape our performance culture and drive our success. As a global company, Honeywell operates in more than 70 countries and serves customers in over 150 countries. We have a strong presence in key industrial end markets and are dedicated to delivering exceptional customer experiences and driving sustainable growth.







Honeywell Aerospace Technologies (AT) is a leading provider of innovative aerospace products and services. Our products and solutions are found on virtually every commercial, defense, and space aircraft in the world. We are committed to delivering cutting-edge technologies that enhance the safety, efficiency, and performance of the aerospace industry. Our aerospace business unit encompasses a wide range of products and services, including aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components, and more. We are at the forefront of advancements in aviation technology, constantly pushing the boundaries to create healthier air travel, more fuel-efficient aircraft, and safer skies.







With our high-speed Wi-Fi offerings, we enable seamless connectivity for passengers and crew, enhancing the in-flight experience and enabling real-time data transmission. Our solutions also contribute to more direct and on-time flight arrivals, improving overall travel efficiency. In addition to our core products, we provide value-adding services such as maintenance, repair, and overhaul (MRO) to ensure the continued reliability and performance of aerospace systems. Our facilities and expertise support the Federal government and agencies, further strengthening our position in the aerospace industry.







At Honeywell Aerospace Technologies, we are committed to sustainability and environmental responsibility. We strive to develop technologies that reduce emissions, improve fuel efficiency, and minimize the environmental impact of aviation. With revenues of $14 billion in 2023 and approximately 21,000 employees globally, we are a key player in the aerospace industry. Our dedicated team of professionals works tirelessly to introduce state-of-the-art technology solutions that drive efficiency, productivity, and safety in high-growth businesses.











THE POSITION



Our sales approach begins by identifying customer demands before they become challenges. We’re committed to delivering customer success through our comprehensive expertise in software and technology.







This exciting Senior Customer Business Manager position along with the Director of Sales will lead all aspects of assigned Military Satellite and National Programs new business opportunities. This portfolio includes multiple product families including Momentum Control Systems, Navigation Systems, Data Processing and Electronics solutions. Business involves OEM and new platform sales and engineering development contracts with major US Primes including USG agencies. This person serves as the Champion for the Customer within Honeywell, driving to identify customer requirements and aligns to Honeywell product, process, or establish the business case for development.







We don’t just sell things. We offer solutions to tomorrow’s challenges.











PRIMARY RESPONSIBILITIES



Capture Management Leadership:





+ Manage and Maintain the Sales Force data and all artifacts required to support Honeywell Business systems



+ Develop and drive customer growth strategies.



+ Contribute to the customer shaping, value proposition, competitive intelligence and proposal pursuit process with the respective PMs



+ Drive financial results, operational performance and customer satisfaction.



+ Responsible for long-term objectives such as year-over-year growth, profitability, and win rate, as well as near-term forecast accuracy for Short-Range-Outlook (SRO), demand planning and all financial forecasts.



+ Contribute to establishing a culture of ownership and accountability





Business Growth:





+ Works closely with Honeywell Sales, Technical Sales, Marketing & Product Management, Advanced Technology, and Government relations personnel to create and execute growth plans as it relates to USG and DoD customers and Aerospace and Defense partners



+ Drives new business proposals through cross-functional teams, working with the assigned Proposal Manager in proposal development and gaining required concurrence/approvals to pricing, technical plans, and other requirements as laid out in Honeywell instruction.





Business Execution:





+ Delivers business commitments in accordance with AOP/STRAP, including, revenue, profit margin, and working capital performance



+ Contribute to a cross-functional, integrated product team to achieve the following objectives: execution of AOP (including achievement of revenue and profit objectives), customer satisfaction as measured through quarterly VOC reviews, and foster growth through idea generation, customer interface, new business proposal generation and subsequent execution



+ Responsible using matrixed pursuit teams, for achieving required cost & schedule adherence, scope management, and IPDS compliance





Critical Success Factors:





+ Knowledge of fundamental program and business management practices, ability to work effectively with ISC, Engineering, Sales, Finance, Pricing, Business Change Management, and Customer & Product Support to achieve successful outcomes



+ Working knowledge of business and financial fundamentals (Profit & Loss, Investment Analysis, Balance Sheet, Product line costing estimates



+ Strong presentation and communication skills



+ Ability to make sound decisions and take quick actions to execute



+ Preferred previous experience in/with this customer base









U.S. CITIZEN REQUIREMENTS



Due to compliance with U.S. export control laws and regulations, candidate must be a US Citizen: a person who was born anywhere in the United States or its territories, including Puerto Rico, Guam and the U.S. Virgin Islands, or who obtained U.S. citizenship through naturalization.















YOU MUST HAVE





+ Bachelor's degree



+ Minimum 10 years of aerospace experience in one of more of the following disciplines: program management, business management, engineering, sales, operations, finance, contracts, and customer support.



+ Ability to obtain a SCI clearance is required









WE VALUE





+ Bachelor’s degree in Engineering, Business, or Operations



+ Experience in program and customer management and growth



+ Business experience, including but not limited to program management, business management, engineering, sales, operations, finance, contracts, and customer support



+ Leadership skills and ability to effectively lead and energize cross functional teams and diverse organizations



+ Strong written and verbal communication skills



+ Ability to obtain Lean Six Sigma Green Belt certification









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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.