Senior Customer Enablement Specialist US - think-cell Software GmbH

Your mission

Founded in 2002 and headquartered in Berlin, think-cell has become the leading provider of business document creation software, renowned for our essential PowerPoint plug-in that revolutionizes the creation of charts and other layout functionalities. In 2021, Cinven recognized think-cell’s potential and acquired a majority stake, further solidifying our position in the market. 
 
Overview 
The Senior Customer Enablement Specialist will be responsible for ensuring the enablement of think-cell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region.  
 
Key responsibilities 

• Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
• Lead think-cell training sessions and workshops tailored to customer use cases, enhancing software adoption and value realization.
• Oversee trials and proof of concepts, aligning think-cell’s solutions with prospective customers' needs.
• Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
• Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.

Your profile

• 5+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
• Bachelor’s degree required; advanced degree is a plus. 
• Proven track record in creating and delivering training programs.
• Excellent written verbal and communication skills.
• Experience with software demos, trials, and CRM tools like Salesforce.
• Proven ability to analyze feedback and drive actionable results.
• Primarily an in-office culture with 3 days in Denver in the office and 2 days from home.

Why us?

think-cell is the world’s leading productivity software for creating data-driven presentations in Microsoft PowerPoint, enabling users to create sophisticated charts with ease and save substantial time (based on a study, users save 70% of time compared to using native PowerPoint functionality). think-cell grew since 2002 to where it is today solely through word-of-mouth showing the exceptional product-market-fit of our product.
Our software has more than 1 million business users in 194 countries. think-cell is used by 10 out of the 10 top global consulting firms, 90% of the Fortune 100, the entire DAX 40, and 9 of the top 10 US business schools.

Join our Journey 
We encourage you to apply, even if you feel you may not tick every box. At think-cell, we understand that diversity fuels excellence, and we welcome all passionate individuals who want to contribute to our growing and exciting business. Your presence will help shape our inclusive culture and inspire us to reach new heights together.

Estimated Annual On Target Earnings: $80,000 - $120,000
 
The pay range above represents a reasonable estimate of the on target earnings for the listed position and may also depend on job-related factors such as an applicant's skills, qualifications and experience.